how do i contact stubhub for refund?

Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. StubHub refunds: How to get cash instead of credit for events - KHOU Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 Click your state to see if you qualify! Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). Events postponed or rescheduled won't be refunded, Fowlks said. Stubhub said they have the seats were listed until a hour past kickoff. How do I complain to StubHub? Customer Service training is needed. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Phone: 866-788-2482. Help us improve this article with your feedback. Find the sale. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Absolutely, you can list these tickets for sale on our site ! The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Enjoy! I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. Customer service all the way to your seat, 2000-2022 StubHub. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. Support : StubHub Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. To reach Customer Support call 1-866-788-2482. 1.866.788.2482. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Supervisor " would NOT SPEAK WITH ME. Whats The Difference Between Class 2 And Class 3 NI Contributions? DoNotPay records the details of your purchase to boost your chances of winning the refund. The company does have something they term FanProtect Guarantee in its User Agreement. Combined with viagogo, we now span 90+ countries around the world. this link is to an external site that may or may not meet accessibility guidelines. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. This number works. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina Your California Privacy Rights / Privacy Policy. See if youre using the right email and password. The old bait and switch! How to Request a Stubhub Refund [98% Success] - DoNotPay Ohio Attorney. "The return of live events, the input of customers, partners, and regulators, and the . How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. Learn more about how we make money. The clause is designed to protect both buyers and sellers. Personal Loans can provide financial relief during an emergency. StubHub to refund canceled events after pandemic complaints The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Let us teach you the major money lessons you NEED to know. I live in GA - was supposed to go to a premier league game in England in March. Sellers . It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. And the exact same seats they re listed and sold for a different amount sold and the payout. but I havent been able to get in contact with anyone from StubHub. How to reach a live person: Speak "customer service" at first prompt. StubHub.com | Better Business Bureau Profile In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. Let us teach you the major money lessons you NEED to know. Enter your gift card PIN in the PIN field when prompted. StubHub is offering the retroactive refunds now because the live events industry is opening back up. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. This watermark prevents others from copying them. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . Had a concert canceled because of COVID-19? Sit back and relax while we do the work. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Sorry we couldn't be helpful. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. Covid 31 Refunds 41 StubHub 211. They are printed with duplicate. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! Guaynabo, PR 00968. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. StubHub also has live chat operating 24/7. Viagogo, a tickets marketplace, bought StubHub in February 2020. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. New York Support : StubHub how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. How do I contact StubHub support? - KnowledgeBurrow.com What a horrible service! Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! This happens when tickets are reprinted, but they are usually still valid. "The return of live events, the input of customers, partners, and regulators, and the . DoNotPay can be by your side during the process and help you sue any company in small claims court. How to Get a Refund from StubHub - Christian Small On March 7th, StubHub emailed Marrali a copt of its refund policy. Dorado, PR 00646, Metro Office Park It is free to list tickets for sale, and to search for tickets to buy on StubHub. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. Customers can keep their credits if they like. Review the StubHub return and refund policy at ReturnsAndRefunds.com. https://money.com/stubhub-refunds-covid-19-cancellation/. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. I been buying and selling for 12 years with them. If you have already been paid, we'll charge your credit card on file to recover the payment. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. From everything weve seen, the StubHub customer support is quite thin, to say the least. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. Concert canceled? Ticketholders have issues getting refunds - KSDK In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. Copyright 2020 Scripps Media, Inc. All rights reserved. Another way you might reach the company is by sending them an email. Enter your gift card number in the Add a Fancode & gift code section. Keep in mind that you may not be refunded in money. Buy sports, concert and theater tickets on StubHub! As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. How do we request the refund? Enjoy!Make sure we land in your inbox, not your spam folder. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." We will process the refund to your original payment method within 5 days. Clear your Internet browsers cookies and cache. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. NewsletterDollar ScholarStill learning the basics of personal finance? What do you mean Dming the moderators? By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Contact us United States and Canada. All rights reserved. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. I waited 2 days and tried the access code again..still nothing. It is taking Stubhub about 120 days to process refunds. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Please note that, for canceled events, no . Maryland: The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. North Carolina Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. Still learning the basics of personal finance? I've been a customer for a long time and am not happy. See detailed StubHub customer service rankings, employee comments and much more from our sister site. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. If you purchased on a registered account, your credit is available within your StubHub Wallet. Request and Get a StubHub Refund Right Now. You never know when you might find yourself financially strapped - the good news is you have options. Otherwise you will receive a voucher for 120% of your purchase price. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Once you receive that email you can log into your account and navigate to the StubHub wallet. So the funds are available but you only adhere to the state-by-state laws? If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . Fatsuma Stagehand We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). I would like to request a refund for the cancelled Billie show versus the credit that Ive received. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. New Yorkers, however, are in luck. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Registered users: Log in to your StubHub account. Postponed events may not be eligible for refunds. Lets dive into it right away. 03-31-2022 08:37 AM. New Jersey Interactive chat If that doesnt happen, we will locate comparable replacement tickets or send you a refund. We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. Email: This information has not been added. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. Ticketmaster will be the only place selling VIP Tickets though. You will enter your community username and new password and done! There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e

how do i contact stubhub for refund? 2023