} 1) How do I register for an account on www.toolstation.fr? .secure-payment .container { 8) Where can I check on the status of my order? Please see our Bank Holiday delivery schedule below and if you are collecting from a store please await your SMS before . Payment Terms and conditions apply. | Read 274,741-274,744 Reviews out of 274,744 . If we can cancel your order before it leaves the warehouse, a full refund including delivery charges will be made to your original payment method within 14 days of cancellation. After 12 months, your statutory rights as a consumer will continue to apply. called yesterday to buy some camping gas which as previously was not in stock-was told I could order and was told I could collect at no extra charge and would get a text when in . The address is Toolstation, Unit 1 Ore Lane, Geddington Rd, Corby, Northamptonshire, NN18 8ET. Famous Chopped Salad Recipe, Recently tried to place a order to reserve goods for collection latter at the Abingdon store, System was so complicated ended up ordering from warehouse for delivery to store for collection next day, and also had inadvertently place goods in basket for completion when I arrived at store, I was so annoyed I asked to store to cancel order and start again, after checking with . .secure-payment .container { Visit our Trade Account page for more information. Our Customer Services team will let you know as soon as we can provide a refund. background-color: transparent; Refunds to PayPal can take 5-10 working days. Once again our sincere apologies if there was a . Check out what 334,510 people have written so far, and share your own experience. Alternatively, we can also arrange an exchange or replacement product. 8049 4344, Mercia Garden ProductsHelpline01636 821215, Rowlinson Garden ProductsHelpline01829 261121, Secure shopping } Orders placed in store or via our contact centre will not appear in your online order history. Cancel Orders. We cant accept the return of petrol items in any of our stores. I'll not shop there again, they are on the same list as BT and British Gas now. You can either cancel the order if there has been a mistake, or create a new order if youve missed something off. If you have forgotten your password, please reset your password here, and enter the email address you registered with. Hi, Regarding the crystal clear message I sent asking toolstation to cancel the order because of the length of time it would take to arrive [which I was advised of by text after the delivery was due], and your reply asking me to advise if a refund or replacement would be most suitable. Learn about Toolstation culture, salaries, benefits, work-life balance, management, job security, and more. Clear all Toolstation browser cookies from your browser, Secure shopping height: 42px; Your items will be held at your selected Toolstation branch for 14 days, after which point, your order will be put back to stock and refunded automatically. Toolstation Ltd, acts as a broker and offers finance from a restricted range of finance providers, PayPal Credit is a trading name of PayPal (Europe) S..r.l et Cie, S.C.A. 30+ active ToolStation coupons, promo codes & deals for May 2022. We can sell you our goods off the shelf but you will have to pay again and then come back in three days to cancel you order thats on its way! contact us. 35. If your item is faulty and was purchased less than 30 days ago, take it to your nearest store in its original packaging for an exchange or refund remember to bring your receipt, invoice or order reference number too. background-color: transparent; 6) Where do I find the card verification code or security code? Toolstation Penrith is open seven days a week, from 7am to 8pm Monday to Friday, 7am to 7pm Saturday and 9am to 4pm Sundays. .secure-payment .we-accept span.panel { Webchat: 8am - 6pm Monday-Friday / 9am - 5pm Saturday-Sunday. Do you agree with Toolstation's star rating? Sometimes those times can change, such as on Bank Holidays, so wed suggest you check your nearest store opening hours here. Don't ever use Toolstation's "collect at branch" feature, because it's pointless. The order confirmation stated that delivery should be next day (Friday) and had a tracking link to Parcelforce. Print off our Returns Form and send us your faulty item by post. 1 Keep copies of all order confirmations. Some of these products may be dispatched with specific return instructions. Download our app - the easiest and quickest way to shop! You can call us to place an order or discuss an existing order on 0330 333 3303. You can call us to place an order or discuss an existing order on 0330 333 3303. Download the Toolstation app now for instant access to the tools and equipment you'll need to tackle any trade or DIY job. 3006378) of Trade House, Mead Avenue, Yeovil, BA22 8RT ("we" and "us") to the customer ("you"). Log in, click My Account and select Order History from the menu. } max-width: 700px !important; Cancel Block. 22-24 Boulevard Royal L-2449, Luxembourg. If your item has not already left our warehouse, we will cancel your order and issue a full refund, including delivery charges to the credit card, debit card or PayPal account . .secure-payment .we-accept, .secure-payment .secure-payments { I have recieved an email yesterdatly to say that I need to get in touch with you regarding a recent. Find your nearest store using our Store Locator and visit us for help with returns, refunds or exchanges. We dont stock these items in store, so they are not available for collection youll only be able to choose the Delivery option. Larger items over 30kg can only be delivered on Monday to Friday. whilst answering phone calls from customer services for customers who want to order over the phone, whilst collecting click and collect orders that come through on internet, whilst decanting the delivery, whilst catching up on ounts that are creeping up to the dead lines, whilst entering all the . .trolley-totals .we-accept span.panel { Take a look at our recommended products to see if we have anything else to suit your needs. Print off and complete a Returns Form, and send your item to us at the address below: Toolstation Items collected directly by the supplier will be refunded within 14 days. If so, please follow these steps as instructed to ensure a quick return and refund process. This website will detail how many deliveries your order will arrive in. Online Ordering. These include goods that are cut, mixed or made to your requirements, boilers and boiler parts, used macerators, toilets, dirty water pumps and petrol products. 60% Off ToolStation Discount Code, Promo Codes - Feb 2023 ToolStation Discount Codes 10% Off Deal Verified 5h ago 10% Off Your First Orders when you Download App Ends in 4 days Get deal Details & terms This deal works, here's the proof 100 Off Deal 100 Off Power Tools Ends in 3 days Get deal Details & terms This deal works, here's the proof Up To We cant accept returns of bespoke or made-to-measure items unless theyre faulty. Use our FAQs or in-app chat facility. Order confirmations are sent shortly after order submission to the registered email address against your account. Hi Toolstation, I have been trying to contact you by email, alas no replies have been received. Discount. @media (max-width: 465px) { Need help locating the manufacturer or their contact details? Finance provided by PayPal Credit. There is no charge for the collection of faulty items, and you cant return bespoke or made-to-measure items unless they are faulty. Warehouse operative (Current Employee) - Bridgwater - 10 August 2021. We are Toolstation Ltd, a company registered in England with registration number 04372131. If your item has come direct from the supplier, see below, Bring your receipt, invoice or order reference number with you, Our staff will check the item and confirm it was purchased within the last 30 days, An exchange can then be made, or a refund issued against the original method of payment, We welcome the chance to put things right, Well always listen, and do our best to resolve your issue, Well acknowledge your concern immediately, Youll get your own customer care agent assigned to your case to help, Well investigate quickly and aim to give you a full response within two working days, Youll always be kept updated if further investigation is required, Well learn from any concerns shared with us to further improve the way we work. Do you agree with Toolstation's star rating? The app helps customers order over 22,000 products with real-time stock-availability. Please note that acceptance for a Trade Account is subject to status and for business customers only. .trolley-totals .we-accept span.panel { The service comes with a 9 fixed fee (taken from the refund). Orders with multiple items may be split over a few deliveries. But if you do, we want to make the process quick and easy with our 30-day money back guarantee so you can exchange or refund your purchase with confidence. Tweets . height: 42px; And I completely mess up the order . *Representative example: Representative 21.9% APR (variable) - Purchase rate 21.9% p.a (variable) - Assumed credit limit 1,200 - more info, Take your unwanted, unused item to your nearest Toolstation store in its original packaging, Bring your receipt, invoice or order reference number with you, Our staff will check the item and confirm it was purchased within the last 30 days, An exchange can then be made, or a refund issued against the original method of payment. For faulty goods reported after six months, you must be able to show that the fault was present when delivered to you. float: none; . Credit subject to status, UK residents only, Toolstation Ltd, acts as a broker and offers finance from a restricted range of finance providers, PayPal Credit is a trading name of PayPal (Europe) S..r.l et Cie . } Download our app - the easiest and quickest way to shop! Youll need to return these items directly to the supplier, unused and in their original packaging, at your expense. Answer.. come on Monday. Dont forget to give us your mobile number so we can text you when your order is ready for collection. We've made it our mission to understand precisely what your business and your people need most. Toolstation offer a lot more than just tools, including top brands such as DeWalt, Stanley, Nest and Dulux. If you or the intended recipient are not available each time an attempt is made, our parcel carrier will leave a card at the delivery address confirming that theyve tried to deliver. 05 Oct . height: 38px; } A shambles! When your order has been dispatched, youll receive an email with the courier details and your tracking number. background-color: transparent; 6) How do I cancel my order? . | Read 276,561-276,580 Reviews out of 280,093 Recently tried to place a order to reserve goods for collection latter at the Abingdon store, System was so complicated ended up ordering from warehouse for delivery to store for collection next day, and also had inadvertently place goods in basket for completion when I arrived at store, I was so annoyed I asked to store to cancel order and start again, after checking with . box-shadow: none; @media (max-width: 465px) { Toolstation Penrith is open seven days a week, from 7am to 8pm Monday to Friday, 7am to 7pm Saturday and 9am to 4pm Sundays. [texts-excerpt] multiplying imaginary numbers with square roots calculatorFREE EstimateFREE Estimate box-shadow: none; So far so good. !" Credit subject to status, UK residents only, Toolstation Ltd, acts as a broker and offers finance from a restricted range of finance providers, PayPal Credit is a trading name of PayPal (Europe) S..r.l et Cie, S.C.A. Check out what 334,551 people have written so far, and share your own experience. Simply log in and go to My Account, then select Account Preferences. height: 38px; If you cant get to a store, you can also return your item by post. If you need to cancel the order, you will have easy access to the company's cancellation procedure. View Jobs at Toolstation. Some promotional codes are account-specific. Print off and complete this Returns Form to return your item to the address below: Toolstation }. 2 wrong information for Saturday delivery phone Saturday after waiting untill 3pm .called toolstation and reply was no delivery on Saturday. Credit subject to status, UK residents only, Toolstation Ltd, acts as a broker and offers finance from a restricted range of finance providers, PayPal Credit is a trading name of PayPal (Europe) S..r.l et Cie, S.C.A. Report review. I go on Sunday to either cancel or deliver so I can pick. .secure-payment .container { } So even if you are not a professional trade worker or a DIY enthusiast, you can still find the tools you need in their catalogue. Feb 15 Make sure you're following us and tell us who you think deserves to win and why for a chance to win for you and a friend! } In addition, a despatch confirmation will be sent for delivery to home orders. If you would like copies of these invoices, please Contact Us and well send them to you. Download our app - the easiest and quickest way to shop! It was useless service. JohnW-3295. Once signed in, the app can help customers find and order from over 22,000 products with real-time stock-availability. }. To cancel manual orders or move orders to the Cancelled status without affecting the order in the selling channel: All refunds will be made to the method of payment you used. Please see if we are able to assist you through any of the options below, which include frequently asked By : 07/06/2022 melrose apartments, manchester . | Read 158,101-158,120 Reviews out of 277,523. . I urgently need those items, so wrote to Toolstation again using their online messaging service, to ask for a refund and order to be immediately cancelled. I have been working here since October 2020 as a stop gap between jobs during the Covid pandemic.