Chased and chased and chased to pay. I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. (function($) { The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. They admit that thier terms and conditions does not say that i cannot do this but they can introduce terms if they so chose, apparantly. There was a slight downside of having to wait for about 10 minutes. I contacted you twice. Be the first to find this interview helpful, What motivates you? initPublishedFlyoutMenus( staysure customer service review very helpful, advisor explained everything very clearly and patiently. Have a fantastic holiday. Also, for some of our insurers we may receive a profit share payment if they } Staysure is a trading name of TICORP Limited. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please check with your phone provider if you are unsure about how much a call will cost. I could put it down racism but overall they are just a horrible company who treat people bad. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. .wsite-not-footer blockquote {font-size:22px !important;line-height:31px !important;} .fancybox-title {} Jo Phelps Were sorry that you did not enjoy your time with us and we wish you success in your future role. Happiness score is 39 out of 100 39. a:hover, Simply go to the My Insurance section and choose which policy youd like to email to yourself. The support which is only a call away is fantastic. .wsite-phone {} Sometimes the Customers are not vey nice. Tuesday 27 December: 9am 5pm This employer has claimed their Employer Profile and is engaged in the Glassdoor community. @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} Will definitely be dealing with Staysure in the future for my holiday cover. If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. Unhappy with your Staysure experience? Sunday: 10am 4pm, Christmas hours: I interviewed at Staysure (London, England) in Jun 2022. If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the. It really is a massive shame that the buisness has turned out like this as it used to be a very friendly, family feel company to work for. Warm regards,Ross, Automatic renewall does not give a discount needs to be sortet, Dear David March,Thank you for leaving a 5 star review.Please contact our Customer Services Team on 0800 6529957 and they can discuss this further with you.Thank you for choosing Staysure.Kind regards,Vicki, The Customer services agent went through all my option very clearly and he was extremely helpful and friendly. (But perhaps that was because I wanted to spend money!). Av. I interviewed at Staysure (Northampton, England) in Apr 2022, Smooth and informative. Customer Services Manager, "560799075470977588", Sales Team 0800 054 2267 Opening times Customer Services 01604 552925 Opening times Be covered in minutes Get Quote My Staysure Travel Insurance Other Products Why Staysure Claims Lifestyle Help 2730-055 Barcarena, Customer Services Department I will pass your comments on to our product team.If you would to discuss this further please let me know and I can arrange for a Customer Service agent to contact you.Kind regardsSophie. display: block !important; The Embassy were amazing. On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. .wsite-image div, .wsite-caption {font-size:18px !important;} I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. In the 4 years I was there I hit some sort of bonus each month. I wasn't entirely happy with the service I got but I don't blame the staff for it. After a tough year, we're really excited about the direction we're heading in and that you, and all of our people are too. If you need to make a claim please see the inside back cover for the relevant telephone numbers and page 38 for our claims procedures. Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. | Read 199,981-200,000 Reviews out of 200,383 . Dont use this company. #wsite-title {color:#000 !important;text-transform: uppercase !important;} They subsequentialy told me to claim for myself. Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. See if we've answered your question in our Covid Help Centre . Interview. Quick and efficient service, very knowledgeable of medical conditions.Thank you. Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. Last updated: 16 November 2020 - Saturday: 9am - 5:30pm Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. - Date of birth - Address If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help. Its quick, easy and totally free. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Team leaders are always on hand if needed. Tour operator luckily agreed to cancell me off the trip and add friend for extra charge which i was happy to pay for pease of mind. Check out what 252,969 people have written so far, and share your own experience. Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. It goes against our guidelines to offer incentives for reviews. Overall experience. Warm regards,Vicki. Check out what 241,874 people have written so far, and share your own experience. Companies can ask for reviews via automatic invitations. Pros & Cons are excerpts from user reviews. I would like to reassure you that Staysure take all feedback about our products and services very seriously. achieve performance targets across their product portfolio. .wsite-not-footer blockquote {font-family:"Georgia" !important;font-style:italic !important;} Very impressed with the great Customer Service I received from Leanne when I called up to arrange some travel insurance. We receive a lot of positive feedback on our great team culture whether our people work in the office or remotely. Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. We hope you had the opportunity to share your views in our Leavers' Questionnaire but if you have anything further you would like to add then please email us at employeeengagement@staysure.co.uk. This is an ongoing focus for us and recently we introduced new technology to enhance this capability even further. .wsite-button-large .wsite-button-inner {font-size:14px !important;} (yes - you get penalised financially for helping customers). TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Warm regards,Emma, Dear Alan Gregory,Thank you for your 5 star review. Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. We were devastated as grandchildren had been couting the days down. Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. Know your worth dont let money make you settle in a job who doesnt care about you. Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. _W.themePlugins = []; _W.recaptchaUrl = "https://www.google.com/recaptcha/api.js";