Located on North Bluff Road, the dealership recently underwent a 23,000-square-foot expansion. I have seen road debris chip paint and bumpers but this isnt anything similar to that type of damage. Come see why we are the #1 Volume Buick GMC Dealer In The Nation! My mistake. 10 followers 4 connections. Yes 199. Get more reviews from your customers with Birdeye. BBB Business Profiles generally cover a three-year reporting period. laura buick gmc. The end of Oct. we took our Buick Regal to Laura Buick dealership because our check engine light was on. We specialize in lifted trucks and superior service. 3 reviews. Your comprehensive owner benefit program, Chevrolet Complete Care, ensures our commitment to owner satisfaction. THE BENEFITS OF CERTIFIED SERVICE When it's time for vehicle maintenance, let the Certified Service experts handle it. Service Manager. Great team at Laura Buick GMC. Referrals increase your chances of interviewing at Orveon Global by 2x. Two years later I take the truck into my local GMC dealer for warranty request due to the clear coat coming off the rims. By Jan 4 2023 vehicle was smoking and over heating-inoperable. The new showroom at the Laura Buick-GMC dealership. I believe you live locally and If you are able to bring your truck in, we can work with General Motors to try and have the paint concern covered if it is a factory paint defect. Our goal is to give you a better way to purchase and service your automobile. So every time I get in my truck Im reminded of the day I took my truck to Laura Buick to get what should have been a simple part change. Get email updates for new Makeup Artist jobs in Harrow, England, United Kingdom. I called Laura Buick GMC who I bought the truck and warranty through to get my money back because the warranty was no good since the wheels couldnt be fixed. But the elder Anderson said the main reason the dealership has done well has nothing to do with the new things going on. Portfolio Specialist Manager - PNC Private Bank(Northeast and Mid-Atlantic Regions), In Dealership Coach - Automotive Product Trainer. If GMC decides to not right this for me I will not purchase vehicles from them in the future. We have a wide-ranging selection of new Chevy Cruze sedans and Silverado trucks for you to buy. After a week the check in light came back on. Now that I have an issue, I have reached out to the dealership for a copy of the warranty benefits and contract. As a result of your most recent repair being cosmetic coverage on chrome wheels, an excluded condition and component, the warranty company denied this claim. Laura Buick GMC insights Based on 10 survey responses What people like Fair pay for job Ability to meet personal goals Areas for improvement Sense of belonging Time and location flexibility Trust in colleagues Overworked and Underpaid RECEPTIONIST (Former Employee) - Collinsville, IL - October 26, 2021 The title says it all. Roger . (And who knows how many more.). When you inquire online nobody contacts you. When my payment statement arrived I noticed extra money besides the wheel warranty was credited towards the balance. Subscribe with this special offer to keep reading, (renews at {{format_dollars}}{{start_price}}{{format_cents}}/month + tax). Join to connect Laura Buick-GMC, INC. Report this profile Experience . approved for the Colorado through CarGurus Dan I feel this warranty they sell is advertised with false information because is says they will cover cosmetic damage to the surface that alters the normal appearance of the wheel but then deny the claim saying its wear and tear. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. The new entrance at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. This is why your vehicle repairs were incomplete. truck with the options I was looking for on the Laura Buick/GMC website. and it was probably the best experience I think I could have had. Laura Buick GMC, Inc. (1.43 mi. It also states that chrome wheels are not covered by the cosmetic damage portion of the agreement. Each time you have brought your vehicle in for service we have traced the route of the trouble code and performed repairs recommended by General Motors, utilizing GM certified technicians to complete all repairs. | Learn more about Laura Waller's work experience, education . There is a well-documented history of trouble codes and misfires in your vehicle's ECM. They were helpful and friendly. So I called and the salesman told me the trucks werent available they were presold waiting on a chip to come in. It is now back with Laura Buick. From mild to wild, click here to browse and set yourself out from the rest of the crowd in one of these unique trucks! That's out of more than 2,100 Buick-GMC dealerships nationwide. My question has nothing to do with the millage. With being able to display more cars on the showroom floor and having attractive prices along with having the inventory to support those sales numbers.. Along with the truck I purchased a. Scott was very professional and helped as much as he could! Glen has been part of the Georgian team since 2000 and has a combined 30 years in the Automotive industry. Submitting a response indicates a willingness to work with customers to make things right. Please reach out to me via phone or email and I am happy to review this matter further in an attempt to cover your repairs. Laura Buick GMC Initial Complaint 12/09/2022 Complaint Type: Guarantee/Warranty Issues Status: Answered I bought a new 2019 Sierra in Oct. on 2019. 9 complaints closed in the last 12 months. Transmission. Dan called me and I explained that I was pre Rick DeStefane President-CEO-Owner of Reliant Care . They put a pin hole in my radiator that they refused to fix now my vehicle has to be towed home after paying for these repairs. We bought this car (model) from here five years ago, said Stephen Hagopian, as he looked around the showroom. I can be reached directly at ************ ** ********************************, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. No car available for me now. Your vehicle was towed to our service center from a different repair shop and came partially disassembled from the original repair shop. It's nice, it's clean, it's well-lit, that's really the important things right there, said service technician Chad Brauss of his new work digs. Laura Buick-GMC Headquarters 903 N Bluff Road Collinsville, Illinois62234 (618) 623-4768 Driving Directions Laura Buick-GMC Summary ABOUT Overview Laura Buick-GMC's headquarters is located in Collinsville, Illinois, USA 62234. I thought in purchasing the warranty I added 60k miles of warranty to the vehicle but have now found out that is not the case. I am opening up a case with General Motors and sharing your feedback with them. He's one of the new salespeople hired on since the expansion. There was also residue of dried coolant found beneath the radiator indicating a leak present. All good for the dealership you made money installing the airbag and know it will cost me around a $2,000 to get a new dash. We can also see what type of coverage and/or goodwill we may be able to secure on your torque converter. This profile is powered by Birdeye. For December, we were 25th in the country (for GMC sales), so we just continued our growth, Anderson said. 10/31/22 I picked up my vehicle I was charged $2715 for repairs that were either partially done or not done at I was also charged for a water pump that was never replaced. They can feel the good vibes, see people hustling and running around. I'm terribly sorry to hear of your frustration with National inventory shortages of vehicles and our inability to take a deposit from you on one of our vehicles. This is why a proration rather than full refund is being offered. International Association of Better Business Bureaus. Owner operator at Bessinger's Automotive . Believe that I have experienced fraud and need help rectifying this issue. They were working with salesman David Powell, who has been selling cars for 11 years. Laura Trucks Schedule Service Accessories Loaner Vehicles 903 N BLUFF RD COLLINSVILLE IL 62234-5820 US Sales (618) 623-4768 Service (618) 307-4724 Parts (618) 312-1524 Get Directions Hours Of Operation Sales Service Parts CATERING Belleville, IL DRIVERS - Laura Buick GMC IN COLLINSVILLE Thank you for choosing our dealership! Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Stephen Hagopian, of Glen Carbon, looks at the interior of a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership. Something old and something new help Collinsville car dealership sales soar. Dealership did not disclose vehicle being in an accident that involved being towed prior to purchasing. Grow your business. Other then that my sales guy was great when I bought the truck. This is provided upfront for all customers to ensure any known vehicle history is transparent and available prior to ever even working with one of our team members. ************ It is very atypical for a wheel as pictured in the images shared with us to have any type of cosmetic issue caused by a material defect. 136. Please let me know how we can further assist. The cancelation was complete in January. 903 N Bluff Rd Collinsville, IL 62234 We specialize in lifted trucks and superior service. Well I didnt end up getting the GMC but instead went with a ram. Beat local competitors. Accidents requiring towing is a major accident. The manufacture is well aware that the inferior model car plastic that the dash is made of on a $55,000 truck is not made to last over 3 years or any future maintenance without breaking or cracking and no plan other than change the airbag and leave the dash in pieces and not be responsible. Join to connect Laura Buick-GMC, Inc. Report this profile . And followed up with everything I called about. Both should provide you with peace of mind that your vehicle is in sound operating condition. Laura Buick-GMC has an estimated 117 employees and an estimated annual revenue of 24.4M.. See more Website Search more new GMC vehicles for sale here at Laura Buick GMC. Visit the Career Advice Hub to see tips on interviewing and resume writing. Attracting new construction and providing resources to long-time local businesses are on the agendas for Collinsville and Edwardsville for 2013. Let me see if there is any possibility that they may goodwill a replacement dashboard. I specifically remember asking the salesman for an information packet before I agreed to the warranty and was told he couldnt find one and showed me the laminated card on his desk which contained very minimal i formation but I trusted him. We have been family-owned and operated since 1975 and are proud to serve as your COLUMBIA, IL Buick and GMC dealer for 42 years! Dont see how this is normal when is impossible to avoid the salt in the winter months in Missouri. All vehicles are listed on our site until they are physically sold, however, we do not take multiple deposits on vehicles while waiting for a car or truck to ship from General Motors to our dealership nor from the time they arrive at our dealership until the time a customer takes physical possession and completes a sale. Your job seeking activity is only visible to you. Its been two weeks. ************. Quick View 34 photos Save New 2023 Buick Enclave Premium FWD MSRP $56,285 Leachman Price $55,785 Savings $500 See Important Disclosures Here Specifications Stock Number B23113 Exterior Moonstone Gray Metallic Laura Buick-GMC was also in the top 65 for Buick sales nationally. Definitely will recommend to friends in the market. Buy. *******************************. Laura Buick GMC Lifted Trucks Laura has over 100+ new and pre-owned lifted trucks to choose from. What does this say about GMCs professional grade? I'm not mad or yelling but at this point how many do you have to do the same thing before it's insanity. To clarify, your wheels would be covered under the road hazard portion of the warranty (bent from a pothole as just one example). This has been going on for several weeks and every time I call to get an update the response is either any day or let me go check and get back to you. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Glen is also a Licensed Technician which brings a tremendous amount of knowledge for his position as Shop Manager. It has been 2 days since I asked for the information and I still have no response from them. All questions answered. We are part of the Orveon Group, and in joining Laura Mercier you will not only receive innovative and artistry led training, you will also join an incredible group network of brands, where developing our people is at the heart of our business. Thank you for brining your concern to our attention. As discussed, we stand behind our workmanship and want to make this right for you. This company is false advertising. So idk if they didn't comprehend the what I was saying? The warranty you purchased covers a material defect and also covers cosmetic damage caused by potholes or "curb rash" if you have alloy wheels. Glen Carbon residents Susan and Stephen Hagopian are repeat customers who stopped by last week to look at the 2013 Buick Arcadia to potentially replace their old model. Owner Jack Anderson III and his son Jack Anderson Jr., the sales manager, stand near a new car at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. BBB Business Profiles are subject to change at any time. Report To: Area Sales Manager, Laura Mercier. Chrome wheels are excluded from the cosmetic coverage but do have the other protections for road hazard. That is why only a portion of the bill is covered by the warranty company and the remainder would be owed by you. Regardless of the compound of wheel, if the cause of the damage is from a chemical cleaner it would be considered outside influence and not "wear and tear" nor a warrantable item. ***** ****** my business. You have permission to edit this article. This time they told us that they had disconnect out remote start and the mechanic had driven it and the light did not come on. Bucknor for rejecting handshake: Zero class, Man shot and killed after fight in downtown St. Louis, Fate of St. Louis Fox Theatre still undecided, Liberty High student killed in St. Charles shooting could heal you with a smile, Brothers who did everything together, fashionista among victims in fatal St. Louis crash, St. Louis prosecutors staff down by nearly half as caseloads jump. BBB is here to help. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Anderson said the dealership was already gaining momentum from increased sales in December, following the renovation of their showroom and service area. Customer service online and in person were amazing and very friendly. I also purchased an extended warranty on the wheels and tires. It is my understanding that this concern was resolved last Friday, April 22, 2022 by our Finance Manager ***** ******. Quick response and helped order my Yukon in a timely manner. Dan Parker SALES AT BOMMARITO AUTOMOTIVE GROUP St Charles, MO. You can find us at 903 N BLUFF RD in COLLINSVILLE, IL 62234-5820, just a short drive away from St. Louis, MO, Belleville, and St. Charles. laura buick-gmc inc. Those items included replacing engine mounts, transfer case switch, driver seat bezel, water pump thermostat, tires, alignment, and a radiator. No one ever calls back and I have to keep calling. Service technician Chad Brauss works on a truck in one of four new service bays at the Laura Buick-GMC dealership at 903 N. Bluff Road. After finding the 2016 GMC Sierra truck with the options I was looking for on the Laura Buick/GMC website. in 16 reviews, I actually flew into St Louis from Atlanta and drove my new Canyon home. in 6 reviews, I bought a truck from Dave Pusa at Laura GMC and it was probably the best experience I think I could have had. in 9 reviews. But they're also smiling. Susan Hagopian and her husband Stephen Hagopian, of Glen Carbon, look at a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership at 903 N. Bluff Road. Get up-to-the-minute news sent straight to your device. You declined these repairs as they were outside of your warranty coverage. Location/ Store: Harrods, Knightsbridge Come see why we are the #1 Volume Buick GMC. www.laurabuickgmc.com Laura Buick-GMC is a family owned and operated automotive business with a strong commitment to customer satisfaction. Waiting for response from **** or *****. Brian Hockett . Welcome to Bob Brockland Buick GMC in COLUMBIA, IL near St. Louis. Only 577.00 covered by extended warranty. I bought a new 2019 Sierra in Oct. on 2019. He said the family environment is a nice change from other dealerships. Schedule Service Contact Us Buick so I went on there website and applied and Get in touch with us at 618-623-4768 or visit us to test drive this GMC Sierra 1500 today. Retail Hiring Event 3/15 10-2pm Irvine All Retail Positions! One Owner. You do benefit from the road hazard portion of the tire and wheel protection, along with the 3 other components of the warranty you purchased. Jack and Laura's two other children also work at the dealership; Steve is the vehicle manager and college student Olivia handles the dealership's social media efforts. Thank you for bringing this matter to our attention. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Dear ****** Thank you for bringing your concern to our attention. So no Im not happy and will not be any time I drive my GMC truck that rattles. Clearly false advertising. We combine family values, integrity and character so that our customers are sure to get excellent service and are always treated with the utmost respect. He said many of his 50 employees have two and three decades of service with the company and several customers are now third-generation car-buyers from the dealership. A self motivated and diligent strategic project manager with much experience of commissioning and managing health interventions utilising PRINCE II skills. Chevrolet Owner Benefits at Laura Chevrolet Buick GMC of Sullivan Chevrolet Owner Benefits Owning a Chevrolet vehicle has its perks. ****Please Note: We are humans working with computers . We combine family values, integr He informed me that he has spoken directly with Mr. ****** and that Mr. ****** was pleased to hear that the warranty had been reinstated and all issues resolved. I am happy to discuss in further detail if you have any questions or concerns. Harry was very helpful. Location Leachman Buick GMC Cadillac Model Code 4NC56 Buy From Home KBB INSTANT CASH OFFER Get Financed Online Click to call Available Now! Laura has 9 jobs listed on their profile. Please let me know if I can assist with anything. . In 2020 I already had paint peeling, not chipping, off of my bumper. After several conversations with the **** ******* at Laura Buick GMC he said the when he spoke with the warranty company the were denying the claim because they said it was due to possible cleaners or road salt which caused the problem and falls under wear and tear. Search listings from Laura Buick GMC in Collinsville, IL to find the right vehicle for you. But anyways I shouldn't have to keep calling to check up on an answer. They have trucks listed for sale on their website. This is a good team atmosphere, not a lot of places can say that, Powell said. Email Me More info. What's really unique is you can see Jack here. Service Manager. Working side-by-side with us., Contact reporter Ramona C. Sanders at 618-344-0264, ext. Two days later the check in light came back on. It's the tried-and-true customers who keep returning and the loyal workforce that have made them tops in the nation. When Glen isn't managing our shop he . Dominate search results. We combine family values, integrity and character so that our customers are sure to get excellent service and are always treated with the utmost respect. Twenty-million-dollars in inventory doesn't hurt, he said. Thank you for bringing this concern to our attention. We pick the car up and after a week the light came on and the dash bored went crazy light going off and on and the car cutting off. Not all accidents requiring a tow constitute a major accident. You can unsubscribe from these emails at any time. It's been 2 days a 2min call to *** to double check and a call back is called customer courtesy and if I did this at my job I'd be written up or fired! We have offered to perform this repair again to your satisfaction at no cost to you. 903 N Bluff Rd, Collinsville, IL 62234 Learn more about Birdeye. I was told by **** ******* to follow the instructions on Laura Buicks GMC website to cancel the warranty and get a partial refund. It's much more comfortable.. When I called they kept saying high millage and just wouldn't find me an answer gas vs Diesels coverage. {{start_at_rate}} {{format_dollars}} {{start_price}} {{format_cents}} {{term}}, {{promotional_format_dollars}}{{promotional_price}}{{promotional_format_cents}} {{term}}, 4 killed, 4 critically injured in crash at South Grand Boulevard and Forest Park Avenue, Parents push back on allegations against St. Louis transgender center. Laura Buick GMC is a family owned and operated business with a strong commitment to customer satisfaction. Please let me know if you have a specific concern on one of the repairs and we are happy to sit together and walk you through the exact findings along with the repairs performed so you can better understand the work performed.