online chat not working, Re: How do customers contact Virgin Media? Click Mark as Helpful Answer and solved, or use Kudos to say thanks, on Skilled in Forward and Reverse Logistics, People Management, Telecommunications Systems, Customer Experience with case management, and Troubleshooting. Click Mark as Helpful Answer or use Kudos to say thanks, on CISAS is impartial and will investigate your case. You will be contacted by a member of our Complaints Team. You might have difficulty adding a Gmail account to VM webmail due to gmails security settings. 22:50. Preparing Cara profile View Cara's Email (It's Free) 5 free lookups per month. By phone. To learn how to contact Virgin Media through their online forums, scroll down! While this process tends to be the slowest in terms of communicating and resolving a problem, it can be a useful supplement if other methods of contact have been exhausted, or you need to send documents in paper form. You can use the Live Chat service for sales, upgrades and complaints. Hi, i cancelled my broadband last Thursday, via whatsapp, due to the price rises. Let us know if there is anything else we can support you with. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. These changes affect all Virgin Media email addresses ending in the . Sorry to hear of your concerns that we have removed the ability to add additional emails mailboxes. Contacting Virgin Media. Hi, I recently signed up for virgin media, during the process I was never asked to create an online account and after receiving an email to verify my order, it didn't have an account number or area code. If you are calling Virgin Media Ireland from abroad, use 0035312458000. Choose the destination location path to save Virgin Media emails. 08-07-2022 This will give us a better idea of what is happening with these disconnections. human). Necessary to provide basic functions of the website such as page navigation. If the form does not allow you to complete the process, then yes, a letter is the only way. Thanks for your post and welcome back to the Community. Obviously someone who is not a VM customer could have a genuine reason for making a complaint, as in your case. You can also check our help pages or learn how to contact us directly further down. Virgin Media on social media. When outlining your issue, be sure to include what the problem is, how long it has been going on for, and what the circumstances were surrounding it's onset. You will be greeted by the virtual assistant 'Terri' and asked to narrow down the area of your enquiry before being handed over to a live agent (I.E. If you still wish to visit a store, use the handy Virgin Media store locator service on their website to find stores near you, their address, opening hours and contact number. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. How do I manage my Broadband, TV and Phone services? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. So essentially I would need to set up a gmail account then I could add that To the VM webmail? Along with all of this, it's also explained on the Cancelling my Virgin Media contract help page, with the section in point 3 being called You'll lose access to your Virgin Media Mail service. Using the information provided on our website you can Call Virgin Media on the contact number above, send an email or write to customer services. To find out more about the Community check out our Getting Started guide. You might find exactly what you need right here, quickly and easily. on Virgin Media head office phone number: We've highlighted Virgin Media head office contact number 0345 454 1111, so you can get answers to your questions quickly and simply. Develop the tech skills you need for work and life. 15:38. When contacting Virgin Media, they will never ask you for your password for any of the services they provide. Be firm but polite and you are likely to get a rapid response as comments from disgruntled customers visible to all are not great for business. Once you're on the contact page, select a relevant topic and enter your account details to live chat with a representative. The company has been a subsidiary of Liberty Global plc, an . Why have you stopped us from adding new email accounts.Is this another example of dumbing down your services but still increasing our bills.Lets face it on your lowest package that we now have, due to the expensive cost of others.80% of the channels we can get for free elsewhere. Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. Hi Graham thanks for your reply. I use strategic partnerships to help support CSR, Marketing and HR specialists to meet their ESG goals and KPIs. 11:59. on I hung up .However,shortly after my internet crashed(nothing new there), So I cant even contact Virgin to confirm it was a scam.I googled number so 99.9% it was a scam but I would like some kind of confirmation AND a reason why my internet CRASHED AGAIN, on You can also text Virgin mobile for free on 07533 016 422. If you require an installation that will require such as a satellite dish, new sockets or other structural changes, you may need to check with your landlord or landlady first. Sorry to hear of your service issues and experience with fraudulent calls. D01 C9W8 We would love to hear from you! 15:14. This would be a good time to move all your email accounts to another provider, while you still have plenty of time to transfer your contacts and important data over to a more reliable platform. on I got through yesterday via the Whatsapp which I think is a very good service. I've been on hold for about 3 hours total now. I then call again tonight where I am told someone will call me back in ten days! 12:35. 29-01-2022 When you're in a bundle, changing any service within that bundle can cause you to lose any bundle discounts so due to this, you'd need to speak to the team. Unless your tenancy contract specifies which provider the property must be with (extremely unlikely), you have the full freedom to switch providers at your convenience. It has to be . the email account is set up within my main virgin media account. on By using our site, you agree to our. Step 3: Plug in your NOW Broadband Hub on the go-live date. Hey @DCas, thanks for reaching out to us.Sorry to hear you're having issues with the Virgin Media account and email linking.You may wish to use Outlook / iCloud email addresses and with those you will be able to link it to your Virgin Media account.As a rule of thumb, majority of email domains are compatible, as Graham mentioned earlier, it's just Gmail that has an issue sometimes.Let us know how if you need any more help.Kind regards. As well as calling up, it is also possible to get in touch with Virgin Media via Live Chat on its website. 12:17. Contact Virgin Mobile easily. Select the Add email account menu option on the left hand menu; In the Add mail account window, enter the email address and password for your external email account and . Sunday: 8am to 6pm. 24-01-2022 unfortunately it just gives me the option to delete (shown Below), rather than change like it used to.do . 4. on New around here? I opened my emails went into folders and clicked on Add an email account. Contact Virgin Media: 0843 515 8680 - Call for Information and Assistance with Broadband, Landline, Digital TV, Mobile and more. I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error. After spending nearly a decade working in PR and marketing for corporate and startups, Queen knows what truly drives conversions, sold-out launches It's how well you connect with the heart-beating people you're trying to help and . I have also had a little look on our systems regarding your connection issues, and cannot see any disconnections in the last month, your speeds are all looking good - averaging 622 download and 42 Upload in the last week. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. and onhttps://www.virginmedia.com/my-virgin-media/forgotten-details/password it does not give an error message & just goes back to same page and does not move on to the next step. I have escalated your post to the Forum Team so one of them should contact you via this thread, probably tomorrow. . Following these channels can help the public to keep up to date on promotions such as Virgin Media TV bundles, to be made aware of service updates, and importantly, enable another facility to contact Virgin Media. At the very least, I would strongly recommend you to post the letter at a Post Office and ask them to give you a proof of posting receipt. * Unfortunately, that all assumes you know the existing password however you could try that route if you have an idea of what the existing password is. You can call Virgin Media's sales team (for new customers) directly on 0333 210 1125 from 8am to 10pm Monday to Sunday. GIVE US A CALL. More information and review your options. For broadband, TV, landline, and account enquiries, phone 03454541111*. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. If you have mobile with us: - Check your allowances and track your minutes, texts and data usage. Unfortunately he phone lines and other contact methods are extremely busy at present.. Virgin Media also maintains a presence on YouTube, however, this is used for promotions and simple guides rather than as a contact facility. Unfortunately we cannot remember her email password. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. 13-07-2022 Lets take a look at these options now. While high street stores are largely focused on the sales of devices and services, the staff working there are also able to provide limited advice on a wide range of subjects. ", Re: Manage other My Virgin Media accounts, https://www.virginmedia.com/my-virgin-media/forgotten-details/password. "Virgin Media have recently changed the way you reset the password for a secondary email account. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right . Last Updated: December 2, 2022 Try for free at rocketreach.co . Run tests on your services and kit, check your area for network outages and arrange help or new kit if needed, while staying regularly updated. Phone Number: Call 0345 454 1111 or 150 to reach someone at Virgin Media headquarters. This is due to a current fault with the VM spam settings page which doesn't allow you to change the setting. ", So hence my frustration and tone of my OP. Cable.co.uk is operated and owned by Existent Ltd 2005-2023. What error are you getting with that forgotten password page when you enter the security information? There are no guarantees that my advice will work. % of people told us that this article helped them. This varies from provider to provider, but in the case of Virgin Media it is Ofcom-approved CISAS (the Communications and Internet Services Adjudication Scheme). and is reached by going into manage other accounts. 4. If you're not using your own device, read our help on private browsing before you sign in. However, when clicking on such links, it generally redirects you to the contact or support pages. I received a confirmation email stating my service will end on the 25th of march 2023 but yesterday i received another email with pre contract documents containing a new contract, which i haven't discussed with anybody from virgin media, Is this . 25-01-2022 I really dont want to lose this email address and would appreciate some Forum Support if possible. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. 10:02 on 3 hours ago. Search. Having had a thorough search through their website, despite being referenced frequently, the Virgin Media live chat facility does not seem to have an actual presence at this moment. 21:39. 16:59, Thanks for joining me on PM - just to update the thread, this was reset and advice given to do virus scans then after 1 hour access the mailbox , on We want to help you get the best out of your life with Virgin Media and our customers can manage all their accounts - for broadband, TV, home phone and mobile - all in one place wherever and whenever you like. Does it give an error message or is it that the page just does not move on to the next step? That means you don't have to use Blueyonder.co.uk webmail interface! . 04-07-2022 These numbers ultimately reach a similar destination to each other in terms of Virgin Media customer care and support, but cater for different subject matters, as demonstrated in the table below. Virgins phone lines are open from 8am to 9pm Monday to Friday, from 8am to 8pm on Saturday and from 8am to 6pm on Sunday. By signing up you are agreeing to receive emails according to our privacy policy. Did you know, 95% of our customers find the solution to their problem using the help and support pages. Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. Virgin Media Television; For business; Webmail; Sign-in; . Click Mark as Helpful Answer or use Kudos to say thanks, on When I enter the details into the boxes and click Add I get a message saying auto configuration failed. I just want a broadband upgrade also. To purchase products or services, or to move your services, call us to speak with an agent. In total, there are 6 ways to get in touch with them. It's packed with tips, hints and helpful answers about our products and services. Include your email address to get a message when this question is answered. I did notice in the forum that there is a list of available addresses but that never came up. All lines are open from 8AM to midnight every day of the week and if you call out-of . Thank you for that information. If that is too long, then we advise going straight to social media to air your complaint. How do customers contact Virgin Media? Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. 09-07-2022 While calling tends to be the most efficient and effective means of getting in touch with a company, nobody enjoys being held in a call queue or enduring the dreaded hold music. Virgin Media UK does not provide this service. The video relay service is available Monday to Friday, 9am to 8pm, and Saturday and Sunday, 9am to 4pm. Did you ever get this sorted? Contact Virgin Media: If you've tried the above steps and you're still experiencing Virgin Media cutting out, contact Virgin Media for further assistance. 15:10. the email account is set up within my main virgin media account. on The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. Click Mark as Helpful Answer or use Kudos to say thanks, on 13-07-2022 Sign in to your My Virgin Media account to view your bills, make a payment, set up a Direct Debit and much more. 11:44, Hi TomYes ,to set up BQM monitor ,although it is free,I have to input my card details which I am reluctant to do, on Learn more, Problem solved? 06:10. 09:39, Virgin Media do not have an email address for support issues or for making a complaint. There shouldn't be any need to enter any card details Crashedagain, are you using this site here? I was experiencing issues with a secondary email within my VM account, so I attempted to change the password linked to it. After you contact Virgin Media and complete the complaints procedure, if your complaint has still not been satisfactorily resolved, you can contact ComReg (Commission for Communications Regulation) on their email of [emailprotected]. In advance of your broadband service switching over, NOW will send you a new NOW Broadband Hub through the post. In this guide, we have assembled the simplest Virgin Media contact numbers and details for both household and business customers to help you get to where you need to be. That being said, if your subject is more complex, relates to an ongoing complaint or is likely to take a large amount of time, then contacting the Virgin Media Customer Care department may be more appropriate. When this happens you need to know how to raise the issue, and what the best methods of contact Virgin Media can offer specifically for this. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. Follow the below steps to save Virgin Media Emails: -. 2. I want to upgrade the fibre speed and my current contract is due to expire, so it's actually extra business, but I'm now considering moving supplier. Click Mark as Helpful Answer or use Kudos to say thanks, on 2. Young Guns 2020 Winner, Sound Design The One Club. on To contact Virgin Media Ireland by post, send letters to the following address: Whether you are unhappy with your Virgin Media contract or have simply found a better deal, handling the cancellation of your service is an important thing to get right, both to facilitate an easy service transfer and to avoid any penalties. Throughout Virgin Media Ireland's website, they make mention using the live chat facility to reach out to customers and discuss whatever questions or concerns they might have. You can call 150 from a Virgin landline or mobile (free call) or 0345 4541111 from any other phone (landline rates) It's best to call around 8am if possible when lines first open and are least busy. on It takes me to a box with two bars, your email address and the second bar is your password. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/v4-460px-Contact-Virgin-Media-Step-1.jpg","bigUrl":"\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/aid10172561-v4-728px-Contact-Virgin-Media-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"