Preparing to Retire or Separate Active duty members preparing to retire or separate should obtain copies of all medical records at least 6 months prior to their final out processing date. We do not. Before 2015, medical records were stored as hard copies. Some documents are presented in Portable Document Format (PDF). The Health.mil is the official website of the Military Health System and Defense Health Agency. 910-907-7078. All rights reserved. Nutritional Medicine. Phone: (915) 742-5272 Radiology Services. MHS GENESIS Patient Portal step-by-step sign up guide 8 a.m. to 3:30 p.m., Monday - Friday. Inpatient records are maintained for 5 years after the date of discharge. I WANT TO. All rights reserved. 1-915-742-7777. 4. The CAC/DEERS office is located in Room 1-94-04, first floor Patient Admission & Dispositions (PAD) office in the Hospital Tower. After five years, the medical records are retired and sent to the National Personnel Records Center. Building 09037 (The Old Day Care Center) Falls Church, VA 22042-5101, An official website of the United States government. A PDF reader is required for viewing. The TRICARE Operations and Patient Administration office, or TOPA, located on the third floor of Wilford Hall Ambulatory Surgical Center at Joint Base San Antonio-Lackland, creates, maintains and quality checks all written medical records, and handles medical examination boards. Walk-in hours: 0800-1600hrs, Monday, Wednesday, and Friday. All requests for information must include the following: Patient's signature/date. Download a PDF Readerorlearn more about PDFs. TRICARE also doesn't directly ship baby formula to beneficiaries. The advanced tools of the editor will direct you through the editable PDF template. The appearance of hyperlinks does not constitute endorsement by the DHA of non-U.S. Government sites or the information, products, or services contained therein. Fort Sill, OK 73503. www.tricare.milis an official website of the Defense Health Agency (DHA), a component of theMilitary Health System. Active Duty Readiness (210) 808-2309: BAMC Information (210) 916-4141: Echocardiogram (210) 916-3163: Exceptional Family Member (210) 916-5721: Local Health Benefits Advisor Closed for lunch from 11:30 a.m. to noon. Find theright contact infofor the help you need. 7700 Arlington Boulevard This application only needs to be done once to establish your account. Release of Information fulfills request and provides various services for continuity of care documentation, Service Member retirements, insurance claims, and others. Please email toand ensure you encrypt. Service Members requesting records for retirement must submit a DD form 2870 with a digital signature and send to the ROI email address: Any other requests may also be sent via email to usarmy.jbsa.medcom-bamc.list.roi-request@health.mil Patients requesting their own, or their minor dependents (under 16 years of age) can complete a DD Form 2870 and return it to ROI along with a copy of a state issued (DMV driver's license, DMV identification card, DOD Identification card (Non-CAC), etc.) Madigan Army Medical Center If it's been more than two years since your last appointment, youll need to request copies of your records from the archives. Fort Sam Houston, TX 78234 Changes. Such hyperlinks are provided consistent with the stated purpose of this website. USA. No action is necessary from you. Pastoral Care. Since its opening in 1944 as a temporary hospital for war wounded, Madigan has grown into a tertiary care . For appointments, please call 06371-9464-2300 or 590-2300. Phone number: (808) 433-5925/5951 Fax number: (808) 433-1552 Tripler Army Medical Center OB/GYN Clinic Appointment Line: 1-888-683-2778, Option 3, 7, then 1 or 433-2778, Option 3, 7, then 1 OB/GYN Clinic Hours of Operations Mon, Wed, Th, Fri - 0800-1600, Tues . Closed on Federal Holidays and Selected Training Holidays, 8 a.m. to 3:30 p.m., Monday - Friday. www.tricare.milis an official website of the Defense Health Agency (DHA), a component of theMilitary Health System. Responses may include providing your DoD ID number (found on your military ID Card), and some personal information including financial questions, past addresses, etc. CLICK TO ACCESS THE MHS GENESIS PATIENT PORTAL Although the DHA may or may not use these sites as additional distribution channels for Department of Defense information, it does not exercise editorial control over all of the information that you may find at these locations. A. . We also process requests for medical records and healthcare information from other Military Treatment Facilities, health care institutions, patients and their lawful representatives. If you have a current TRICARE Online account, it will migrate to MHS GENESIS. Download a PDF Readerorlearn more about PDFs. 18511 Highlander Medics Street Fort Bliss, TX 79918. Find theright contact infofor the help you need. A: Service Members may in/out process virtually or in person at Medical Records. Pathology. Downloadthe release of information consent formandinstructions. San Antonio, TX. For the most up to date information on ordering a Washington State Birth/Death Certificates and vital records, please visit the Washington State Department of Health links below: Medical Records MHS GENESIS - Electronic Health Record and Patient Portal . A PDF reader is required for viewing. 4301 Wilson Street Patients will need their military identification card to obtain their medical records when going to TOPA. (253) 968-0736 If patients are in the local area, the Release of Healthcare Information office will call to inform the patient TOPA has a disc with their records to pick up. Fort Sill, OK 73503, Reynolds Army Health Clinic San Antonio, TX. To create and then access the MHS GENESIS Patient Portal, please visit the DS LOGON web page. The appearance of hyperlinks does not constitute endorsement by the DHA of non-U.S. Government sites or the information, products, or services contained therein. 9040 Jackson Avenue If you are a medical records professional from another Military Treatment Facility and you are requesting medical records for another active duty service member, then please follow these guidelines: 18511 Highland Medics Street, Questions regarding this process can be addressed by the Outpatient Records office, currently on the 3rd floor of the original WBAMC building. Authorization to Disclose Information (West), Authorization to Release General Information (East), Authorization to Release Sensitive Diagnosis Information (East). Clinic/Walk-In Hours: Monday-Friday, 7:30 a.m. to 4:30 p.m. 210-292-7361. Visit the William Beaumont Army Medical Center website by . Submenu for Military Hospitals & Clinics . Requests for inpatient records, and most outpatient records, take up to 30 days to process. . [] The appearance of hyperlinks does not constitute endorsement by the DHA of non-U.S. Government sites or the information, products, or services contained therein. The Department of Pediatrics at BAMC is dedicated to providing state of the art care to all eligible beneficiaries. 910-907-7179. Outpatient Records Phone 706-787-8122 Hours Mon-Fri, 7:30 a.m.-4:00 p.m. Fort Hood has five primary care clinics, four troop medical clinics, 22 specialty clinics, and is home to the 1st Cavalry Division. Such hyperlinks are provided consistent with the stated purpose of this website. Probation Services. Active duty military and families will need to keep your TRICARE Online accounts. 1061 Harmon Avenue TRICARE is a registered trademark of the Department of Defense (DoD),DHA. Patient Travel Office. Phone. Find the right contact infofor the help you need. Download a PDF Reader or learn more about PDFs. 11050, Mount Belvedere Boulevard. 18511 Highlander Medics St. You can call them at 915-742-2866 or 2532. Defense Enrollment and Eligibility Reporting System, The Patient Administration Division (CAC/DEERS Office) enrolls newborns into DEERS. Treasurer's Office: This will ensure members get a complete copy of their Active Duty Medical record after their retirement/ separation. USA. If you have difficulty accessing or using this system, contact MEDPROS at (877) 256-6477 or via email at usarmy.ncr.hqda-otsg.mbx.mods-helpdesk@mail.mil. Contact Us. Short requests (less than 10 pages) can be processed on the spot, to include such records as: For additional information, please call 210-916-1157, Mon. General Info & Ordering Other vital Records, Madigan Army Medical Center Michael Shaw was one of the 50 wounded warrior athletes that participated in the adaptive rowing competition, the first event of the 2019 Army Trials, held at Soto Physical Fitness Center, Mar. Note: When using a non-Department of Defense (DoD) computer, you may receive an error message. When you want records from another facility, you need to contact that facility to see what their process is. All rights reserved. For questions or concerns regarding COVID-19 vaccine, please contact the COVID-19 Vaccine Team Questions. Although the DHA may or may not use these sites as additional distribution channels for Department of Defense information, it does not exercise editorial control over all of the information that you may find at these locations. We will not accept emails that are not encrypted. TRICARE is a registered trademark of the Department of Defense (DoD),DHA. Phone number is(253) 968-1638 or (253) 968-1627, Monday-Thursday 7:30 a.m. - 4:00 p.m. Find theright contact infofor the help you need. Registration can be completed virtually via e-mail ( usarmy.leavenworth.medcom-mahc.list.pad-rr@health.mil) or telephonically, by calling Medical Records (913) 684-6605. Contact Us. The patient's surviving next of kin (NOK) or a court appointed executor/administrator signs consent. Find theright contact infofor the help you need. MTF to MTF . Closed on Federal Holidays and Selected Training Holidays, Active Duty Soldier Medical Records: Release of Protected Health Info (ROPHI) Closed on Federal Holidays and Selected Training Holidays, The Patient Administration Division (CAC/DEERS Office) enrolls newborns into DEERS. Dept. The medical records office is located at TRICARE Operations and Patient Administrations on the third floor in A-wing. 402 talking about this. Reception and Medical Records . email@example.com. Gardner Loop Road Enter your official contact and identification . Our mission is to maintain a fit force and high level of unit readiness while simultaneously integrating the highest quality preventive, clinical, surgical, and inpatient services; research; and graduate medical education so that we are the choice for pediatric care for all of our health care beneficiaries. Call customer support at 1-800-531-8722 and cancel your policy with a representative. The Military Health System is one of America's largest and most complex health care institutions, and the world's preeminent military health care delivery operation. All rights reserved. Patient Advocacy Phone. The Patient Administration Contact Representative provides a number of services, to include: Patients must possess a valid military ID for services performed by the contact representative. Servicing transcripts and diploma requests, records management, and college credit equivalency information. Fax the form (580) 558-2756 or (580) 558-3231, email to: usarmy.sill.medcom-rach.list.pad-opr@mail.mil or feel free to visit our office currently located on the Basement, Rm 12-60. My Military Health Records. For more information regarding medical records read under "records" at https://www.59mdw.af.mil/FAQ/ SHARE PRINT 59MDW medical records TOPA MTF RHI Phone: 270-798-4677 931-431-4677 tricareonline.com. By MaryTherese Griffin, Warrior Care and Transition and Leanne O. Thomas, Tripler Army Medical Center FORT BLISS, TEXAS - Retired Staff Sgt. There are times when you should request copies of your records: You may request paper copies of your medical records from the military hospital or clinic records office. Please redact SSN Number to only the last 4 digits. Tifany Torres Mitchell, 59th Medical Support Squadron Medical Records Department noncommissioned officer in charge. Indian army new WhatsApp status 2022 #. If a service member is separating or retiring, obtaining their medical records is crucial to ensure a smooth transition to Veterans Health Administration care. 0800- 2000 Fri 0800- 2000 Sat 0800- 1600 Sun 0800- 1600 Hours Info Hours are general and vary by clinic, Emergency Room (ER) open 24/7 Get Directions The Fort Bragg Womack Army Medical Center & Hospital is located between Reilly Rd and All-American Expressway just south of Longstreet Rd. Ensuring patients medical records are up-to-date allows for continuous quality care, while ensuring providers do not miss vital patient information in treatment. Their Open Office Hours are Tuesday, Wednesday and Thursday 0700 to 1400. . WAMC Hospital offers numerous clinics including: - Dental TRICARE is a registered trademark of the Department of Defense (DoD),DHA. Interactive Customer Evaluation (ICE) Use the ICE system to provide us with your comments and suggestions about your experience here at Womack. Fort Sam Houston, TX 78234 9040 Jackson Ave. Fax Number 580-558-2756/3231 As we move towards implementation of the new Electronic Health Record (MHS Genesis) at Brooke Army Medical Center, customers may experience some delays in processing of release of information requests. No appointment is necessary. Download a PDF Readerorlearn more about PDFs. 433-0600 Looking for the phone number to another military agency or office? (Located on the First Floor of the Hospital Tower, East Entrance, to the right of the Hospital Tower Elevators). Such hyperlinks are provided consistent with the stated purpose of this website. Although the DHA may or may not use these sites as additional distribution channels for Department of Defense information, it does not exercise editorial control over all of the information that you may find at these locations. Phone : 804-734-9508/9078. N. Nurse Advice Line (NAL) Nursing. Winn Army Community Hospital > About Us > Directory Home About Us Directory Directory Use this page to find contact information for any group in our facility. Robin Hemphill, MD works in Nashville, Tennessee is a specialist in Emergency Medicine and graduated Brooke Army Med Center. You will create your MHS GENESIS Patient Portal password in the online registration process. Phone (254) 553-3829 (254) 553-0579 Please call the nurses station for entry to unit Chief Nursing Officer in Charge . A PDF reader is required for viewing. The appearance of hyperlinks does not constitute endorsement by the DHA of non-U.S. Government sites or the information, products, or services contained therein. Get Copies of My Medical Records. Fort Bliss, TX 79918 . Hours Info. . Please allow up to 30 days for processing. Please Note: Medical Records are the property of the United States Government and are maintained for the benefit of the patient. Hours of Operation: Primary Care: 7 a.m. to 4 p.m. Monday through Friday. Patient Administration has five departments: Inpatient Medical Records Administration Branch, Patient Affairs/Medical Boards/Decedent Affairs, 3551 Roger Brooke Dr. Download a PDF Readerorlearn more about PDFs. TEAMS & EVENTS TEAMS & EVENTS; Golden Knights; Army Marksmanship Unit . Medical Correspondence: Some documents are presented in Portable Document Format (PDF). A B D E F G H I L M N O P R S T Tuttle Army Health Clinic (912) 315-6500 V Don't forget to keep your family's information up-to-date in DEERS. Medical CDID: Vital to Army Health System's support of multi . Such hyperlinks are provided consistent with the stated purpose of this website. San Antonio Military Medical Center (SAMMC) can be reached by their main phone number at (210) 916-4141. Patient Registration 580-558-8258/2101, Main Clinic Basement An active academic program supports an outstanding residency that has produced many leaders in DoD pediatrics and in the civilian community. Ordering a Birth Record TRICARE is a registered trademark of the Department of Defense (DoD),DHA. (U.S. Air Force photo by Airman 1st Class Melody Bordeaux), The Premier Installation In The Department Of Defense, JOINT BASE SAN ANTONIO-LACKLAND, Texas, For questions regarding medical records call TOPA at (210) 292-5988. USA. Brooke Army Medical Center (BAMC) 3 Reviews 3551 Roger Brooke Dr, Fort Sam Houston, TX 800-444-5445 Budge Dental Clinic 0 Reviews 3145 Garden Ave, Bldg 1278, Fort Sam Houston, TX 78234 Today 0600 - 1500 210-808-3735 Delta Dental TRICARE Retiree Dental Program 1 Review 855-827-6436 Optometrist 0 Reviews MG Taylor Rd, Bldg 372, San Antonio, TX 78234 How you can complete the DEPARTMENT OF THE ARMY Womack Army Medical Center WAC amend army form online: To start the blank, use the Fill camp; Sign Online button or tick the preview image of the document. Click Proceed or Continue to access the MHS GENESIS Patient Portal. You are authorized one free complete copy of your medical records and it may take up to 60 workingdays. A copy of the death certificate must accompany all requests. Patient Administration Division. . Lets say that you are separating [the military] and while in, you got a knee injury that you still have ongoing issues with, you want to keep getting that continuation care, said Staff Sgt. 888-293-2148 Appointment Line 706-544-2273 Hospital Pharmacy 762-408-2171 Nurse Advice Line 706-544-1133 Hospital Website Tricare Website Hospital Facebook Link Email Hospital PAO Email Mon 0730 - 1630 Tue 0730 - 1630 Wed 0730 - 1630 Thu 0730 - 1630 Fri 0730 - 1630 Sat Closed Sun Closed Hours Info Clinical Services Mon-Fri 0900-1700 Carl R. Darnall Army Medical Center 36065 Santa Fe Ave. Fort Hood, TX 76544 USA. Per Human Resource Command Project Office, Hospital Proof of Birth is not supported by statutory requirements specified under 32 CFR, Part 161, Tables 2 and 3 of Subpart D. Please present the original or certified copy of the State Birth Certificate along with the childs Social Security Card to be enrolled into DEERS. Fill out short assessment form; briefly meet with technician, and then the triage provider. After such periods, the records are retired to the National Personnel Records Center (NPRC), St Louis, MO. For questions regarding the National Personnel Records Center call 1-866-272-6272. Fort Campbell, KY 42223 Child and Family Behavioral Health 650 Joel Drive E Building, 3rd Floor Fort Campbell, KY 42223 Phone: 270-798. Find theright contact infofor the help you need. DSN 429. Both in-processing and out-processing are done Monday through Thursday from 0730-1600 hours and Friday 0730-1200 hours in the Patient Affairs and Registration Office in the Basement, Rm GD 128. MTF to MTF . TRICARE is a registered trademark of the Department of Defense (DoD),DHA. MHS GENESIS Patient Portal Video YouTube. Such hyperlinks are provided consistent with the stated purpose of this website. In order to get your images, you will need to contact the Department of Radiology on the 3rd floor of WBAMC, and are open 0900 to 1500. Some documents are presented in Portable Document Format (PDF). Fort Sam Houston, TX 78234 HIPAA Privacy Officer 580-558-8691 7700 Arlington Boulevard Madigan Army Medical Center (MAMC) Website. All rights reserved. The UBO processes all claims and collection of payments for patients who have third party insurance for services rendered at Martin ACH. . www.tricare.milis an official website of the Defense Health Agency (DHA), a component of theMilitary Health System. All information filed into outpatient record becomes property of the DoD. Suite 5101 Please allow 30-45 days after discharge before requesting inpatient records. Sponsor's complete social security number, Statement authorizing BAMC to release the records to a specific person/organization, An address and/or phone number of the receiving person/organization, The purpose for the release of the information. . When in the process of a permanent change of station, provide TOPA with a copy of orders and the requested medical records will be transferred to the patients next base. The Official Website of Eisenhower Army Medical Center. Madigan Army Medical Center Newly established inpatient records cannot be copied until they are assembled, coded and signed by the provider. Stay Connected. Patient Administration Division - Medical Records (Outpatient) . Bldg. Although the DHA may or may not use these sites as additional distribution channels for Department of Defense information, it does not exercise editorial control over all of the information that you may find at these locations. All In/Out-Processing is virtual. Tacoma, WA 98431 Q: How do Service Members In/Out process? Pulaski County Probation Department Contact Information. 100 Wilford Hall Loop. A PDF reader is required for viewing. We also support neonatology and adolescent fellowship programs. The CAC/DEERS office is located, Don't forget to keep your family's information up-to-date in, MHS GENESIS - Your Health Electronic Record, Reproductive Endocrinology and Infertility Service, Urogynecology & Pelvic Reconstructive Surgery Service, Developmental-Behavioral Pediatrics (DBP), JBLM Center for Autism Resources, Education and Services (CARES), Pre-Anesthesia Clinic (Surgical Services Center), Child and Family Behavioral Health Services (CAFBHS), Addiction Medicine Intensive Outpatient & Partial Hospitalization Program, ORAL & MAXILLOFACIAL SURGERY RESIDENCY PROGRAM, Breast Cancer Diagnostic and Treatment Pathway, Winder Clinic-Unit Specific Instructions for care and medical readiness, Biomedical Laboratory Research Service (BLRS), Laboratory Animal Resources Service (LARS), Madigan Consolidated Education Department (MCED), Hosted by Defense Media Activity - WEB.mil. Rose Barracks dental clinic to relocate By Mr. Medical and Dental Services. I want to do more so I can be ready. A. . 7700 Arlington Boulevard The Medical Records Office at Martin Army Community Hospital is responsible for the following: To request medical records, you must produce the following: For more information on locating your medical records, please call Martin ACH Outpatient Records Room at DSN 762-408-0076/0077/0078 or email at usarmy.benning.medcom-bmach.list.bmach-pad-correspondence@health.mil. Closed for lunch from 11:30 a.m. to noon. Contact Us Phone Appointment line: 915-742-2273 TRICARE Nurse Advice Line: 1-800-874-2273 CLICK TO ACCESS THE MHS GENESIS PATIENT PORTAL Location 18511 Highland Medics Street, El Paso, Texas 79918 Requests for inpatient records, and most outpatient records, take a minimum of 30-45 days to process. Through the MHS GENESIS Patient Portal, you can: The MHS GENESIS Patient Portal is replacing the TRICARE Online Secure Patient Portal. Falls Church, VA 22042-5101, An official website of the United States government, Don't forget to keep your family's information up-to-date in, Intensive Out-Patient (Trauma-Resolution), Breastfeeding (Lactation Consultant) Service, Hosted by Defense Media Activity - WEB.mil. (253) 968-0004 The intent of asking for this level of information is to eliminate the chance of unauthorized access to your health information. Blanchfield Army Community Hospital. BAMC Managed Care Driving Directions MHS GENESIS Military Health System Nurse Advice Line Patient Rights & Responsibilities Visitor Guidelines Health Services Primary Care Active Duty Army Patient Centered Medical Home Access to Care Secure Messaging Communicating With Your Medical Home Five Pillars of APCMH Helpful Websites Important Phone Numbers Virtual Education Center - Patient Sign-up & Log-in, 3551 Roger Brooke Dr. Please see the information below on which department you need to contact for your medical records needs. Executors/administrators must show legal documentation appointing them to the position. Although the DHA may or may not use these sites as additional distribution channels for Department of Defense information, it does not exercise editorial control over all of the information that you may find at these locations. You need to have accessed care at a site using MHS GENESIS. Medical Records (Patient Administration Division) We provide secure, efficient and accurate management of outpatient and inpatient medical records. We also encourage customers to utilize the MHS Genesis Patient Portal to access all their medical record information after 22 January 2022. By Airman 1st Class Melody Bordeaux Hours: 9 a.m. - 4 p.m. 762-408-0071 How to Request Current Medical Record Download the release of information consent form and instructions. All rights reserved. Building 36065 Santa Fe Ave. Fort Hood, Texas 76544. The official website for Madigan Army Medical Center Located on Joint Base Lewis-McChord, Madigan Army Medical Center comprises a network of Army medical facilities located in Washington and California that serve more than 100,000 active duty service members, their families and retirees. Fort Stewart, GA 31314 The Uniform Business Office is the billing and collection agency for Martin ACH. You will need to establish a DS Logon account by creating a username and password at the following website: If you currently have a DS Logon, you will need to log-in and upgrade your account to Premium. Falls Church, VA 22042-5101, An official website of the United States government, Don't forget to keep your family's information up-to-date in, Latent Tuberculosis Infection Program (LTBI), Addiction Medicine Intensive Outpatient Program, Child and Family Behavioral Health Services, Command-Directed Mental Health Evaluations, Multi-Disciplinary Behavioral Health Clinic, Multi-Disciplinary Behavioral Health Clinic 7 West, Multi-Disciplinary Behavioral Health Clinic Liberty Barracks, Psychological Health Intensive Outpatient Program, Pulmonary Critical Care and Sleep Medicine Clinic, HIPAA Privacy and Notice of Privacy Practices, Command Sergeant Major Thurman Lee Reynolds, Center for Nursing Science and Clinical Inquiry, Emergency Medicine and Critical Care Ultrasound, Trauma Treatment and Healthcare Delivery Fellowship, General Surgery Physician Assistant Residency Program, Adolescent and Young Adult Medicine Clinic, CPT Jennifer M Moreno Primary Care Clinic, CPT Jennifer M. Moreno Primary Care Clinic, Multi-Disciplinary Behavioral Health Clinic Liberty Barracks, Pulmonary, Critical Care and Sleep Medicine Clinic, Reproductive Endocrinology and Infertility, MHS Genesis Patient Portal Online Appointment Booking Startup Guide, https://patientportal.mhsgenesis.health.mil/, Hosted by Defense Media Activity - WEB.mil, Children 4 and under must have a current well child/baby visit to receive immunizations, Transcription of immunization records will take three business days from receipt, Enrolled patients can be screened for sore throat, sexually transmitted infections, and immunizations. Not necessarily. 3056 4 polaris code; list of landscapers near Tecumseh ON swallow test for esophagus swallow test for esophagus. Patient Relations . Michael B Hemphill on phone number (615) 871-9996 for more information and advice or to book an appointment. Outpatient Records 580-558-8258/2101 To ensure MHS GENESIS can confirm your identity and provide the highest levels of cyber security and safeguards of your health information, you will be required to complete a brief verification process. Hours of Operation : Mon - Fri: 7:30 a.m. to 4:30 p.m. A PDF reader is required for viewing. Images have to be put on to disks. Alternatively, you can reach San Antonio Military Medical Center (SAMMC) by phone at (800) 444-5445. AMC BAMC-FSH Brooke Army Medical Center Contact Us 3551 Roger Brooke Drive Bldg 3600 Fort Sam Houston, TX 78234-6200 Get Directions Brooke Army Medical Center website 1-210-916-4141 24 hours, 7 days a week including holidays Patients receiving treatment at Reynoldsare no longer permitted to hand carry or maintain their medical records due to new government policies and strict revised Federal regulations. A PDF reader is required for viewing. Steven C Landon request for medical documents. Patient Affairs (LOD) 580-558-8258/2101 For example, my husband was prior military and he requested his medical records to make sure the VA is tracking everything that happened to him while he was in, said Torres Mitchell.