The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. Explain your scenario, and provide any applicable evidence. Where's my refund? - StubHub Community StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. StubHub Might Owe You a Refund For Canceled Events in 2020 - Lifehacker Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? StubHub stopped guaranteeing cash refunds. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee. Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. Ticketmaster Changed Its Refund Policy Without Notice - Travel My girlfriend's 30th bday gift is being ripped off! Concert was postponed to October and was just canceled. Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. This is an essential cookie for the website live chat box to function properly. StubHub Changes Refund Policy For Final Four Ticket Buyers Other sellers may take a case-by-case policy. Do NOT buy Canadiens tickets from here. StubHub won't refund my money. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. Someone should file a class action, alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? I'm returning the tickets and buying else where. I placed the call today, which is the day after. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. StubHub is offering the retroactive refunds now because the live events industry is opening back up. "I certainly urge the to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said.StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. . A StubHub employee via phone assisted in returning the ticket to my account. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. Two days later I received an email from StubHub stating that the tickets that I had erroneously bought were not even available but that they had been switched to better ones at no charge. If these are not available, you will likely get a full refund. Called for a refund and they won't give me one and the manager hung up on me. Dworsky says he hopes she'll intervene. From that StubHub wallet page you can request a refund instead of keeping the credit. Called stubhub, no help! I don't know how your company seems to think that 120% is of equal value or better. I hope they will reply me asap, I just want get my money back. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. How Do I Get Stubhub to Refund a Charge? - GetHuman Needless to say, this concert never happened. This is ridiculous! Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. This cookie is set by GDPR Cookie Consent plugin. Also how can stubhub charge me $176 when I never received any money for this purchase. All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We're not refunding money at this point,'" Cormier said. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. Certainly they can see that my ticket barcode was not scanned somehow. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. Help us improve this article with your feedback. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Describe your scenario and include any supporting evidence. These cookies will be stored in your browser only with your consent. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. I went to Barclays Center for the Chris Brown Party Tour yesterday. I checked by calling Ticketmaster. I ordered the tickets less than an hour ago. I'm upset at this it's fraud, Just want your attention. There were two artists scheduled to perform. The refund will typically process within 5 to 8 business days. Stubhub Return Policy and Refund Guide The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. asks for a code, which i put in, says incorrect code(which came from them). I asked them to email me a screenshot proving that they had reviewed and saw this and asked to speak to a manager. We also use third-party cookies that help us analyze and understand how you use this website. They still charged me fully for a canceled ticket transaction. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Yes Hopefully the credit card company will stand up for me. It is taking Stubhub about 120 days to process refunds. anyone have any advise on how to deal with this? Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. But opting out of some of these cookies may have an effect on your browsing experience. IndustryLegalTop Story IF THEY HAVE 100 COMPLAINTS, THERE ARE PROBABLY THOUSANDS IN MASSACHUSETTS WHO DIDNT COMPLAIN WHO ARE OWED MONEY. StubHub's policy change drew fire from the outset, as most other ticket resale platforms began offering credits to customers holding tickets to cancelled shows, but still allowed refunds for those who asked. Arizona StubHub customers to get $2M in refunds in multistate StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy You will enter your community username and new password and done! In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. Last year, they cancelled the event and refunded people who bought their tickets from their website, but stubhub changed their policies in the mist to not do that. StubHub to refund canceled events after pandemic complaints - USA TODAY Contacted the event, and they said the wristband was already registered to someone else. How come they can't control that?!! I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. He was waiting for someone else to send them to him. I am traveling today from Mexico to Madridfor what? I will never use Stub Hub again. We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. Putting the money back in StubHub's money-back guarantee. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. I got a COUPON worth 120% of my original order. the Stubhub policy is to only give refunds if an event is cancelled. Second package was never able to contact anyone to reroute as address was incorrect. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Overcharged. FRACK! We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. The company blamed the difficulty of recouping from sellers during the pandemic. "The company even repeated that promise of full refunds in an email sent to Cormier in early March. judging from this forum and their lack of security measures for buying and selling tickets in general 8 doubt I'll ever get my money back. This will be reported to the BBB and any other place I can provide this borderline illegal activity to. I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. But by the end of March, refunds were suddenly gone. Stub hub has failed its customers once again with a terrible return policy. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee." The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. You should only sell what's actually available. I purchased tickets to the Olympic gymnastics trials in January 2020. Never use stubhub again. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. i have tried to call several times but have been on hold >3 hours on 2 occasions. Its a bs. Is there any way I can confirm that my Stubhub QR codes are still good? The game has been changed to Sunday 27th August and we are simply no longer in the UK. IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. Buy sports, concert and theater tickets on StubHub! It is taking Stubhub about 120 days to process refunds. Is Beyonces Tour Another Dynamic Ticket Price Mess? Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had. For $2400 this is pure BS and will not stand. The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: be around to get first dibs at floor seats, on 09/20/2012 I went So I went ahead and purchased another pass the day of the game and ofcourse I had to spend more money. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. StubHub Class Action Alleges Unlawful COVID-19 Refund Policy They just don't care! Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. Not to mention post the amount of the transaction to your credit card for tickets that for some unexplained reason are not available after you paid for them! I also don't think it's right that we have to wait until this artists decides when she will reschedule if she even does reschedule and I have to accommodate that new schedule. Necessary cookies are absolutely essential for the website to function properly. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. Stub Hub stole from me. Hi, @Fatsuma! Refunding tickets to a cancelled event - stubhub.community Can you explain to me how I can still use the credit that I was issued? If I don't get a refund soon I'll be reporting theft to PayPal. Too many other competitors out there doing it differently. StubHub said they'd refund canceled tickets, but now - SBNation.com As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. LIARS!!! I agree I do not like their return policy. StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 I don't think it's fair that you hold our money like that and can only offer us the option to sell!! StubHub is a ticket resale and exchange service. In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. StubHub will contact you as soon as possible. We waited two hours until they decided to open the door again.
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