I would highly recommend this resort to anyone! We also noticed that there was a large volume of staff working throughout the resort. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. So what keeps us coming back? We definitely appreciate your understanding with regard to our staff members do all their best in order to remove the seaweed on a daily basis, however, it has taken us by surprise how much we have had this year. We have been to Mexico 3 times and this resort has exceeded our expectations making it our top choice. The sand was piercingly white and the ocean had turquoise colors to it. An extensive gym with a great range of equipment. COVID Safety: We are vaccinated, so felt safe traveling. Does the Excellence Riviera Cancun offer a shuttle service from the Airport. For people who like to half float, half walk, it wasn't really possible.The water was maybe three feet deep if not lower. The driver was friendly and spoke good English. Everyday the backhoe and workers show up and shovel copious amounts of seaweed only to reappear within minutes. We stayed in a junior swim up suite and had plenty of space, including a gorgeous room and deck. There are a few drawbacks to this beach. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. The Mile Spa is a solid offering. Unfortunately it makes enjoying frozen drinks a little bit of a problem. The Excellence Collection has always prided itself on its expert-led health and safety processes, and the new post-Covid protocols will be a simple extension of what the brand has always provided for its guests. They were waiting with a very comfortable luxury SUV for us outside the airport. Add to that the drinks available in the mini bar in your rooms as well as the bottles available for your own consumption. Stocked Mini-bar with all of the goodies you could ever need. Excellence Riviera Cancun - The Excellence Collection Claim your listing for free to respond to reviews, update your profile and much more. Baristas working seem to have no clue about coffee or espresso drinks in general, they were constantly confused with our simple orders. The bar service on the beach was on point and our drinks never reached the bottoms. All the house wine is the same at every bar and restaurant and it's really bad. The entire staff at the resort wore masks the entire time. This island was the first landing spot of Christopher Columbus in 1492. A. Thousands of family travelers come here for their sun-soaked holiday each year. Wonderful! by Adrian updated October 11, 2022, 7:10 pm. The 5-star Maroma, A Belmond Hotel, Riviera Maya is a space of enchanting, natural refinement where ancient mysteries meet modern revelations and joyful exhilaration balances with the deepest peace. Plus, people tend to dress nicely at night for the performances and shows, so Id bring a few nicer outfits. Located in the Riviera Maya region of Cancun. Check-in: They have added plexiglass at the counter (and everywhere else) for obvious reasons. Already have reservations to return again. Review tags are currently only available for English language reviews. It would be nice to have some fans to help with sweating, but not that big of a deal. The entertainment is fun, especially the Silent Party nights. Gonzalo and Julio were awesome! more. Due to the spread-out nature of the beach, this was our go-to spot for relaxing throughout the day. - Lunch: For us the best choices are Los Olas or pizza by the pool, both are great. There are six spread out in the gardens, including a river-like number and one with a swim-up bar. 5th time and 5 stars again - Review of Excellence Riviera Cancun There really is no reason to leave the resort if you dont want to do excursions or visit some of the local towns. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Like clockwork, the next day Jorge had the drinks queued up before we even had to ask. Located between the lush jungle and the turquoise sea, it features redesigned rooms and suites that honor Mexican artisanal traditions . Excellence Riviera Cancun - Adults Only All Inclusive - hotwire.com We will forward your kind words to our team, especially the members you gave a special shout out, who will be delighted to hear that from you. We look forward to welcoming you back soon to your home away from home. Restaurants: - Breakfast Buffet: There is plexiglass between you and the food, so the workers fill your plate for you. The Excellence Riviera Cancun was around 10-15% cheaper compared to the Excellence Playa Mujeres resort, so if you are looking for a good value option with top quality service and food the Riviera Cancun resort is a strong choice. When you compare the volume of restaurants on offer to the capacity of the resort there are a very high amount of restaurants for its size. The only downsides were those completely out of the Excellences control: seaweed and the commute back to the airport. Located a short 20-minute drive from the airport, it really is the perfect location for a secluded feeling holiday that is actually quite close to amenities. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers. Room: We have done all level of rooms in the past and there is not a bad room in the resort. Please note, they provided us a tablet our first night at dinner when we were surprised by the change.Bars/Drinks: As always, all inclusive includes everything. Cleaning round the clock. Their wood fire Pizzas were very good and the seafood risotto was delicate and delicious. Which languages are spoken by the staff at Excellence Riviera Cancun? Modern comfort and calming designs are incorporated into every one of our Riviera Maya suites by Mexico's coast. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun to vacation and for taking the time to write and share your opinion with other travelers. It is just a slight reduction that you wouldn't notice if you haven't been there before. Federal 307 Chet-Pto. Please, receive our warmest regards from The Excellence Collection. Customer service can not be matched or outdone. This was a great night out, the food was delicious and the chefs were really entertaining and talented. Staff & Service: This is why Excellence is always worth it over other resorts. It is a very positive change when you see how much trash ends up in the ocean. Designed to celebrate the beauty of the Riviera Maya, all of our suites feature indoor and outdoor living spaces that . For more on things to do and see in Puerto Morelos, check out this great article by SheSaveSheTravel.com. By noon, it's no longer refreshing. We estimate they took away about 25% of the pool chairs and restaurant seats. Please, receive our warmest regards from The Excellence Collection. Lobster House in particular was so disappointing - every dish containing lobster was overcooked so it just tasted like rubber. We would suggest booking before you go. The pool scene at the Excellence Riviera Cancun is first rate. There is a capacity limit for safety reasons, so you might have to wait outside for a few minutes depending on the time of day. Nonetheless, we would like to mention that there is a pillow menu, which every guest can choose from according to their needs. Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico. The staff at the Excellence Riviera Cancun do everything they can to keep you entertained throughout your stay. We went to the concierge and they printed out results for us, which they already had tied to our room. Generally speaking, the Cancun Hotel Zone is very safe for families. Cancun. I. Everyone is expected to use their phone with a downloaded app to see the menus. We hope to come back in the next few years! My wife and I will be staying at the Excellence Riviera Cancun for 5 nights, and I'd like to play golf for a couple of those days. If you want a specific liquor, just request it. COVID Test: At the time of our stay a COVID test was still required to return to the US and was provided on site for free by Excellence. It served up all of the traditional Italian dishes you would expect to see on the streets of Rome. Spice was the best meal we had there. 2 You can go elsewhere and pay double or triple and not receive the care that we did at Excellence. The main steakhouse in the resort was pretty underwhelmed by this offering. WARNING Money stolen from safe! - Review of Excellence Riviera Cancun On average the Riviera Cancun location comes in around 10-15% cheaper than the adults-only resorts in Playa Mujeres. There is certainly no lack of bars on hand in this resort, so a cold drink will always be within reach. We can assure you that we will forward your kind words to our team for their contribution.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. We did not do the Preferred Club this time, but have. We visited Excellence Riviera Cancun - again - for the ninth time since 2015. Whats included in the all-inclusive package. When we stayed in late 2017, we were in an Excellence Club Junior suite and stayed for a week. Please, receive our warmest regards from The Excellence Collection. Something new, they now take your picture at check-in, probably for security reasons. Be prepared to pay for the experience though. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. You can also put your name in to return later and get a drink or enjoy the live entertainment. You will be greeted with a glass of bubbly and youll be checked in, in a matter of minutes. We managed to make it to the ocean once but it took a little liquid courage to do so. Normally, the evening entertainment is not our cup of tea, but after a few drinks, we can get on board. Excellence Riviera was Amazing- especially Javier, Grand Residences Riviera Cancun, a Registry Collection Hotel. Excellence Riviera Cancun - Tripadvisor However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. Excellence Riviera Cancun: Beautiful, high quality resort with welcoming staff - See 24,088 traveler reviews, 26,116 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. Its worth it to avoid stairs and ease of pool access during the day. Which popular attractions are close to Excellence Riviera Cancun? Excellence Riviera Cancun: Top Notch. Excellence Riviera Cancun - Adults Only All Inclusive Beachfront property in Puerto Morelos with spa and beach bar 9.4/10 Exceptional 1,069 verified Hotels.com guest reviews See all 1,069 reviews Property highlights Free breakfast Free parking Pool Free WiFi Gym Air conditioning $605 Price available on 3/13/2023 Carr. If you go to dinner earlier, the wait will be short or nonexistent. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. Also a side note - beds and pillows very uncomfortable. Please, receive our warmest regards from The Excellence Collection. It means so much when it comes from our guests. Please, receive our warmest regards from The Excellence Collection. Ensuring proper protocols are in place. The front desk asked for the number and informed us they would call for us. No sign of any Mexican Food like you would expect to be available? However, the food is below average. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. What Are The Most Interesting Facts You Should Know About The Dominican Cancun Tourism Cancun Hotels Cancun Guest House Cancun Holiday Homes Cancun Holiday Packages Cancun Flights Cancun Restaurants Cancun . Cancun. You also have the option to opt-out of these cookies. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers. Masks are required on flights and airport. Dear guest,First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your opinion with other travelers.Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. They even take the time for issues like crunchy bacon vs chewy if you have a preference. We don't do repeat's on any other holidays we take, but there's so much about ERC that makes us come back again and again. A traditional French-style eatery serves up some really well-done dishes. The breakfast and lunch options were nice and the perfect spot for a mid-tanning meal. This is the version of our website addressed to speakers of English in the United States. We really appreciate your detailed feedback. Espresso bar is horrible, running multiple, multiple shots through the same grind - making any espresso drink taste stale and watered down. Other than requiring masks the Cancun airport was operating like it always has. The resort in general is a little older, so if you are looking for a resort with a modern aesthetic this probably isnt the place for you. The facilities available at the Excellence are really at an elevated level. Youll be escorted to your room and your bags will be with you momentarily. There are a range of precautions that the Excellence chain of resorts has put in place and if you would like to review these they can be found here. Nearby attractions include Croco Cun (1.4 miles), National Reef Park of Puerto Morelos (2.1 miles), and Unico Beach (1.4 miles). However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. Every day, fresh fruit in our room, small snacks at night. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. The real differentiator is the staff. The only downside which was no fault of the resort was the seaweed. Excellence Riviera Cancun - Adults Only All Inclusive 9.4/10 Exceptional See all 1,000 reviews Popular amenities On private beach Pool Free WiFi Breakfast included Parking included All inclusive Carr. Overview. Book your next, safe vacation: Excellence Riviera Cancun - Adults Only - All Inclusive. Its authentic Mexico and well worth a visit. There are daily specials that are offered on Spa treatments every day, so its worth checking these out as it makes the Spa a lot more affordable. The. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. Necessary cookies are absolutely essential for the website to function properly. Below, we explore the various types of crime in Cancun and what you can do to stay safe during your visit. Is Cancun Safe for American Tourists in 2023? - Passports and Grub Are there opportunities to exercise at Excellence Riviera Cancun? A. These are just some of the people that make the ERC so special for. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. However, I don't know what connections they have, but 10 minutes later we were talking to an airline agent. By clicking Accept, you consent to the use of ALL the cookies. They no longer give you menus at the restaurants, probably for safety. If everybody just left them in the water when not in use, there would be more than enough available. Located a 25-minute drive from the resort. Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. We were surprised by the seaweed situation because this was out of the typical season where seaweed is a problem, over the summer. The Hibachi (Spice) - WOW! We made sure to try some of the dishes that we had never had before and found a gem of a dish with the Chilaxtle which is a braised pork in a chili sauce with rice. This award-winning hotel's designed like a swanky Spanish hacienda, and there's a beach right outside. By 9:00 am almost all them are shoved under somebody's chair who isn't even there. Answer 1 of 3: I'm a 38yr old female going on vaca by myself. This is the place to be if there is any game or sporting event. Is Cancun Hotel Zone Safe to Visit? Travel Safety in 2022 Review. The resort was apparently full, but it really didn't feel like it. I can't decide on ERC or EPM. Excellence Riviera :: Couples Only Cancun Resorts - Playa del Carmen Arrl nem is beszlve, hogy az ti cl jnius . However, we will share your comments to our team just as your kind words.We definitely appreciate your understanding with regard to our staff members do all their best in order to remove the seaweed on a daily basis, therefore they work in vain because it has taken us by surprise how much we have had this year.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. You are surrounded by breath taking views, lush gardens, amazing architecture. #1 of 10 all-inclusives in Puerto Morelos, Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico. Review collected in partnership with this hotel. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. All the activities were well done, but out of the pack Gonzalo and Julio were on top. We were not ashamed to take any unsupervised float we found if we needed it. Which room amenities are available at Excellence Riviera Cancun? It has TVs all around the bar and has a nice selection of beers and bar food options. It is also lovely to read that our attentive staff members pampered all the time making you have got everything you wanted and they went above and beyond to make sure that you had a great time. The resort and rooms are beautiful. Our 4th getaway to the Excellence Riviera Cancun. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We are also disappointed to read that our service was slow because this is certainly not indicative of the standards which we are known for, and from which our customers have come to expect and deserve. Visit hotel website. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. If youre looking for privacy, this is the room type for you. Stayed here for 5 days and I have to say, everything has lived up to it's name, Excellence. These are usually put up throughout the resort and be sure to ask in the spa if not. You name it and they have it. You can ask to extend this and when we stayed the staff was happy to facilitate a later check out as our flight was in the evening. Offers; Suites; Deluxe Airport Transfers; Resort Map; . Also, the water was way too warm for almost all the pools.
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