If you take these 10 tips and add these policies to your listings, you will keep your buyers happy and satisfied and almost all but eliminate returns! If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. Please read the rules When being faced with paying return shipping on an item thats not as described, I always give the buyer the option to keep the item with an offer to refund part of their money. Do not give a refund without getting the item back! FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! After contacting the seller, it's up to you whether you want eBay to step in. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. See Partial refund guidelines. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. Then and only then you give a refund for the item. Some business equipment categories that may be covered by the. How long should I give a seller to fix the problem before I contact eBay? In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. Keep in mind that on eBay, it is seller beware, not buyer beware. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. It was an auction that I won. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. Car & Truck Safety & Security Accessories, Returns, missing items, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. 114K subscribers in the Ebay community. I will ask them if they want to keep the item and I will give a partial refund with Paypal for X amount. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. Very unfair on seller and ebay part. Make a point to take action on your listings to avoid unwanted returns. - edited In this case, I have a trackable eBay message from the buyer for the reason and eBay will review those emails and almost 100% will side in my favor. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. Offer customers 30 day refund policy because EBay is always going to side with customers. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. Never received the item and i contacted ebay and seller and no response. After all, I paid for the insurance right? This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Tip If you want the items back before refunding, I'd accept the return and send them a shipping label. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. What Do You Do? 01-08-2020 After inspecting a damaged package, they will sometimes say that the package wasnt packaged to standard and not covered. Open a case and try to work things out with the seller. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. Returns give the buyer the opportunity to return the item if, for example, it doesnt fit or they simply dont like it. moment, Oh, Ship! So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! If the buyer is responsible, choose your return address from the dropdown menu. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. It covers purchases paid with PayPal and most other electronic payment methods. Ifyou use an eBay returns label, tracking details areautomatically uploaded. Open a case and try to work things out with the seller. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. Every single time we have called eBay they mentioned we need to pay for return shipping since the item is not as described. The seller will also pay for return shipping. The dispute is Not As Described. It is in the return interface, as the seller reports a buyer for being a bad buyer. 17 votes, 21 comments. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. After 23 years selling on Ebay, I have learned that adding my own Terms & Conditions to my eBay listing is very helpful. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. Read the complete details about the eBay Money Back Guarantee. Check out this video to understand how dimensional weight is measured when shipping. Adding these each time has saved me many times when buyers have tried to get me to accept a return. This is something I have saved as a document and I just copy and paste it into all of my listings. Choose Print label. Have A Clear eBay Return Policy When you start selling on Ebay, decide if you are willing to take returns at all. No. You can even notate it in your description when you list anything that might be wrong with the item. If you bought it over eBay and it isn't right, it's the seller's problem not yours. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. I used to send out many of my items without insurance! eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. Remaining helpful and polite will definitely help with your return dispute or in the event that the person leaves negative feedback that needs to be removed. I don't like to report people but feel I have no option here and the buyer really has violated policy by claiming the items were not as described and defective. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. I am asking fellow sellers what you do in a case like this: An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. When the seller replies, we'll send you an email with details of the next steps. You can also open your Returns dashboard and select View return details from beside the item. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. Regardless of the outcome, will the buyer be able to leave negative feedback? itemyou can deduct up to 50% We'll remove feedback and defects and we'll take care of any remaining issues with the buyer You'll receive a credit for returns shipping cost when the buyer falsely says the item is not as described. This even after I specifically instructed them NOT to throw anything, including the shipping box, away until I instructed. 01:47 PM nirE troP ,naM fo elsI. When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back". Tip Welcome to the Shipping board! Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. This will help make you a top seller and keep money in your pocket! This was one of those times I was pretty happy I had taken photographs while I was packing it. Always, always be nice! Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. Often times, they will say something that was clearly stated in my listing. I find that if an item sells once, it will again. I grew up in Central Florida and have lived here my whole life. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. You won't be able to re-open the request once it's closed. In some cases, your response options may differ. I try to get them to give me the reason for the return. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. Not to do partial returns If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. Let me say this, It shouldnt be. Its very rare for us to have to accept a return. If you know me, you know Im not one of those people. If you don't and buyer has Ebay step in, they could refund the buyer from your Pay Pal account and let them keep the items. Refund the buyer, the buyer keeps the item. You can always report the buyer later for misusing the MBG. If you've sold on ebay long enough you've had this happen. eBay item number: 295512568921. tnecserC weiV knorC 9. yellikallaB. SelectExamples of alternative shipping arrangements below for more information. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. They sent a photo with the item label-side down and when I asked to flip it over and send the correct photo requested, they said "Darn! He tried to re-tie it down with new straps and put in a request for a refund. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Many buyers only make purchases from sellers that offer a returns policy. Is there anything you can do? Ebay sides with buyers in not as described claims. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. In the UA, sellers agree to allow eBay to decide all Money Back Guarantee claims, which includes the Not As Described case. So the buyer gets 6.50 from eBay. For example, you may haveopted to automatically accept return requests. It sucks , but ebay says its your fault and buyers can return for an reason. You can wait, inspect the item, and make sure that it is in the same shape as when you sent it. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. Do you have to accept returns to sell on eBay? So it is in your best interests to avoid these cases by offering a more buyer-friendly return policy if you continue selling on eBay. (2) One does not activate this seller protection by calling customer service. Your item didn't match the listing, or it arrived faulty or damaged. Tune into our last eBay for Business podcast episode of 2022! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. So I take photographs of all of the items that I ship so I can use it as evidence that I packaged the item sufficiently. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. Enter a return merchandise authorization number, if you use them. Do I need to pay extra for the eBay Money Back Guarantee? I dont have to pay to get the item back and the person is happy because I resolved their problem. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. We'll automatically close a return request if there's been no activity. Once you request a return, the seller should get back to you within 3 business days. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. Carefully check the returned item before issuing a refund. This is obviously not how I shipped it out and was damaged in shipping. Something went wrong. If using Ebays partial refund policy does not work for you, you will need to follow Ebays return process. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. 1. Just go to the ResolutionCenter and let us know. Ebay sides with buyers in not as described claims. Why didn't you check the size before ordering? That does not mean that you will automatically have to accept a return and refund their money if you get a request. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. Learn the fundamental steps for running an eBay business. Whether you need to accept the return depends on their reason for opening the return. Sorry it happened to you , but ebay does not care about us sellers. Get in the habit of getting information from your buyer for reasons they are returning. 07-05-2020 Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? There are several ways you can send an item back to the seller. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. When you create and turn on return rules, you agree to the eBay Returns Terms. Thats the great thing about implementing these tips. So what do you do when a buyer says item not as described? And this is my fault? This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. Buyer pays for return postage: . You can choose whether to accept returns if a buyer changes their mind about a purchase. Does the tracking number show it was delivered? naM fo elsI. A dialog will open as you type your search terms. This is a good option for low-value items. You can choose to add a message to the buyer. Another sale previously had the buyer claim an item was defective when I know it was not. Holiday shipping is now in full swing, check out these helpful shipping tips! The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. See the Abusive buyer policy for more examples of activity that we don't allow. A buyer insists the item was not as described in order to force a return. If you choose to use your own carrier, we recommend using a tracked service. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. Normally the seller sends a return label and refunds upon return of item, provided, one, payment was made by a method that gives buyer protection in eBay and two, the item is returned in same condition as was supplied. This is a win win for both of us. You believe that it was exactly as described. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. Do not refund until your item is back to you. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation.
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