Getting a top-tier mouse is going to cost you $50 to $100 no matter what sensor type you pick. Interesting. The standard pointer remains visible regardless. Click " Additional mouse options " on the right side of the screen. Disable hardware acceleration of the display adapter on the computer If youre already familiar with the iOS interface, then this should be very easy to pick up. Splashtop is a leading screen share application that provides fast and smooth remote connection to computers from various devices. This means that when using a mouse while remoting from an iOS device to a computer, you have to use it the same way you would use your fingers to control the screen. Step 2. If the display remains blurry/fuzzy, try restarting the remote session. Testing VNC or something similar, even SOS, would be have been irrelevant. View all posts by Cameron Dwyer, Disappearing cursor, Missing cursor, RDC, Remote Desktop. This digital tool allows end-users to remotely access and manage computers from another desktop or mobile device. Please note: This may reposition your desktop icons. Haha, you get the award for the most enthusiastic reply posted on my blog. Running remote support sessions from a web browser isnt supported. 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. In the sample illustration below, it is shown as enabled. thanks! Have your end-user go to the SOS app download link displayed in your Splashtop app (sos.splashtop.com or sos.splashtop.eu, depending on where your account is located) to download and run a small program or app and give you the 9 digit code. Unfortunately, its not a total fix as the issue is happening again as I type in this text box, but at least in the Office apps I can see what Im doing. On the Client machine, launch Remote Desktop, and create a virtual desktop connection. The image below is my Win 7 VM. USEFUL. 4. "Again, look at my scenario of an Exchange problem and someone suggesting Kerio. Splashtop is a remote access tool that enables remote workers to access and control their office computers. They chose to ignore that and kept focusing on the Console session.I am mad because they kept ignoring what the were being told. I added a "LocalAdmin" -- but didn't set the type to admin. (Idk why) Connection Installation Remote Print Blank Screen Screen Display Sound Miscellaneous Diagnostic tool The cursor on certain parts of the screen would end up being the same color as the white background and therefore disappear. Just open the Splashtop Streamer and choose Install Printer Driver. They may also be prompted to download an add-on based on their phone manufacturer to add remote control of that type of phone or tablet. and was challenged. On your iPad, click " Trust " when " Trust this computer " pops up. Automatically blank the remote screen when connected. Disabling the Realtek HD Audio Manager is known to fix both mouse freezing and disappearing cursor issues. Step 3. Silly me for thinking that all the Splashtop users I see here nearly every time someone asks about remote support would be silent on the issue.Again, look at my scenario of an Exchange problem and someone suggesting Kerio. Right-click on each mouse and choose " Update driver .". (It does tend to disappear after watching a movie online.) It could be that the computer is frozen, meaning it is not responding to any commands you give it.In this case, the touchpad would also not be working. I also note the plethora of splash top users that have flooded this thread clambering over each other to help you. It is so frustrating when it disappears . It felt like I am dealing with Dell support techs with their blinders on.I will do their suggested workaround and try it again.Thank your much less frustrating help!Gregg, Mark,The question Whoopee! WHY would you recommend doing so, when my question was about a specific problem with a specific application, i.e., Splashtop? I will work with our team actively to help resolve if the issue persists. It was made automatically irrelevant BY YOU the second it mentioned something outside of the specific Splashtop issue and specific requested Splashtop test steps. useful because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to. 2) Select your language preferences, and click Next. I was having this issue (or similar) when remoting into my desktop from one our Vspace /Ncomputing client devices. (i haven't tried this it is just a blind suggestion), Sure, I could "just use" VNC, or AnyDesk, or TeamViewer, or any of the dozens of other remote support tools, but let me ask you this question. Most often, users will receive a black screen upon opening the app. Companies would need to do this with a separate tool as Splashtop does not provide any web monitoring tools. This black screen will linger for a few seconds, and then the app crashes. Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant. If this still doesnt work, try running an older version of the app. Splashtop users are able to toggle the blank screen on/off while in a remote session, as well as the lock remote computers keyboard and mouse to prevent tampering while youre working on the computer. To connect to your remote computer, open the Splashtop app and simply click the computer you want to connect to. can you use VNC? Tempered glass screen has no mistake about the ipad or the screen has no longer be done in anywhere. Passionate about delivering compelling solutions on the Office 365/SharePoint platform. Starting the session from a mobile device is very similar to starting from a computer. Apple wants Mojave (10.14) users to grant explicit access in order to control a computer/device remotely. Thanks a lot There were many other solutions on net, but yours was perfect. A quality remote desktop app can be a device changer for the iPad, and there are so many to choose from in the App Store. Your solution OFFICIALLY ends the nightmare. Simply close the app, and it should work upon opening it again. Cookie Notice In the default state of the Scheme None, in the lower pane Customize scroll down and select the line Text Select. They give you the code displayed in the app and you use that code in your Splashtop app to remotely access and control their Android device. In no time youll feel more in control of your computer when accessing it from an iPhone or iPad! Benefits of a Multi-Monitor Setup Whether you're using your iPad as a second monitor or outfitting it as a multi-monitor setup, there are a lot . GoToMyPC. I have attached a pic to show what the problem looks like - the mouse will appear to select a menu item, but the dropdown menu will not appear. Click " Apply " and then " OK ." One of the most frustrating problems with Splashtop is when it only shows a black screen while trying to create a remote session to an unmanned Windows computer. Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). Resizing the mouse pointer to 6 seems to bring it back temporarily but its HUGE. The file transfer function is invoked from within a session. 1. 3. until some fix was offered. Down at the other end of the market, the most affordable laser mice still tend to be $5 to $10 more . Thanks Gregg. Follow instructions 1-5 above to make sure AssistiveTouch is turned on. Therefore, your recommendation of using ANY other product was 100% wrong because NO other product could test theSPECIFIC issue with Splashtop.Regarding the SPECIFIC example scenario of Exchange/Kerio, you were also wrong for the reasons noted above.For this specific set of circumstances, your reply was WRONG and always will be wrong. Copyright 2023 Electronic Team, Inc., its affiliates and licensors, 1800 Diagonal Road, Ste 600, Alexandria, VA 22314, USA +12023358465 , Electronic Team uses cookies to personalize your experience on our website. Mouse Lagging and Beeping Sound This menu is usually the first button on the left. Do the cursor settings go back to the original settings? Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. While remote printing between two identical OS is simple, what happens if you need to print from a Windows to Mac or vice versa? Thanks. Reinstall Google Chrome. You should try it some time! As Chrome Remote Desktop is a Chrome web-based tool, uninstalling and reinstalling Google Chrome can also fix the problem. Vast majority of tested Win7 works, but seem like a few corner cases/configs of win7 will have switching issue. I have a system with me which has dual boot os installed. While frustrating, there are a few methods to resolve this issue: The ability to remote print is not only convenient but integral in the modern world of remote work. I got multiple incorrect answers from them, so I came here seeking better answers, only to be greeted with something that is blatantly obvious (use an alternative), BUT does not address the issue at hand. Check through the settings and adjust any you want to change. Click Continue to hide the hints and view the remote computer screen. Geez, you may as well have recommended trying to open Excel without issue. Holding down a click is like holding your finger down on the device screen. If Tablet mode is turned on, turn off auto-hide taskbar for both Desktop and Tablet mode. Right-click the Taskbar, select Task Manager, and head to the Start-up tab. All remote desktop connections are secure and encrypted. Here is the easiest way to resolve this issue: Splashtop Business Pro offers true multi-to-multi monitor support, allowing users to display their dual office or home monitors side-by-side as if they were physically working from the office. Now, when Windows is loading with the spinning dot on the display, press and hold the power. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) Change), You are commenting using your Facebook account. Solution 1. To continue this discussion, please ask a new question. Is there a bug report with microsoft we can upvote to get this fixed? On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. Open the app to see if Splashtop runs as intended. Using the Num Lock key Make sure the computer is not frozen by pressing Num Lock on the keyboard. This is the contextual mouse cursor.Any help welcome please before we get onto Splashtop support? Thanks for bringing this to our attention. If you have five licenses then any five people from your list of technicians can use SOS concurrently. Renaming the file worked I found this post while researching how other people have fixed the problem. If In your Splashtop Account Settings, you can enable Two . As part of my job I do A LOT of manual editing of large XML config and CSS files directly on servers with Notepad++, and the disappearing cursor has plauged me for over a 2 years now! On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. I posted here because the Splashtop team WAS NOT HELPING because they repeatedly did not read what I had sent to them that CLEARLY STATED the issue was trying to connect to the "Active" session and NOT to the Console session. Anyway, thanks to your excellent post I now have a pointer again! "My response frustrated you because you were under the cosh" is incorrect. As you try to remote in using Splashtop into the console session, the RDP will disconnect. It could not be the computer hardware or any other software problem because the choice to connect to the active RDP session DID NOTHING when clicked in spite of it showing in their software. You were WRONG. The Splashtop Integration allows Datto RMM partners to remotely access computers using Splashtop technology. To approach a computer remotely, it must first be set up . Thankfully the fix is a pretty simple one. This section will deal with issues like Splashtop dual monitor not working and Splashtop not working when the monitor is turned off, because users cant connect to a remote computer if its not active. Today, I even made two videos showing them, but I probably won't hear back for a couple of days.This image is the problem client's computer: if I click on choice 1, nothing happens, but it SHOULD connect to the live user's session without kicking out the user. Hi Team, Search apps & features in the start menu and open it. I added a "LocalAdmin" -- but didn't set the type to admin. Surely everybody knows the cursor disappears when typing but because of that feature, it is almost impossible to search the Internet for a mouse pointer that disappears when youre not typing. QED. In the Mouse properties window, change the Scheme to Windows Black (system scheme). The "Active" named session should allow BOTH simultaneously.I have sent them proof that it worksa screen shot of a live RDP session on one monitor with Splashtop connected to it on another monitor, and both live. Thanks! Once the above steps are complete, the black screen issue should be solved. I had to remove the machine from the domain Before doing that . Privacy Policy. The Session Code field and Connect button allow you to enter the 9 digit code from the users computer or device that you want to access. Also, you can compare Splashtop with the other remote access tools by checking the Splashtop vs. TeamViewer and RemotePC vs. Splashtop articles. Youll also get fast connections with HD quality and sound and see your remote computer screen in real time. and our Operating system not responding. Start a Remote Access Session with Splashtop SOS Get your Splashtop Business App ready to start a session Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). Hope this helps. However, it is not a default/standard feature included with all Splashtop plans. Step 1: Power off your PC by holding the power button. I can move in the 3d field, rotate etc, but All Vision Hotkeys for top or side views or hotkeys with features like "Extrude" dont work. Use the table below to navigate to it. You wont need to adjust any settings in the Splashtop app to use the mouse while in app. It is a bit extreme and long winded but it would allow you to confirm exchange was at fault, but ultimately it isn't actually an irrelevant suggestion and it does depend on what the issue is as to whether you would do this. If not, its a quick learning curve. This topic has been locked by an administrator and is no longer open for commenting. Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario. After LastPass's breaches, my boss is looking into trying an on-prem password manager. Vincent (the first responding tech have this same information?Why did Think this help any others like me. I know that Splashtop has the ability to do what I need as I showed in my post, so I asked a very targeted select audience this question, "So, can any other Splashtop users verify that this scenario works?" You said it because you failed to properly read and comprehend the issue at hand and that the requested test steps had nothing to do with ANYTHING other than the specific software and specific situation outlined in my original post.---------Finally, the fact that Splashtop themselves, minus my support techs, knew about the problem PROVES ONCE AGAIN that my points have all been correct and that "Cant you just use VNC or something similar?" It's NOT a matter of opinion; it is FACT that it is irrelevant to the specific situation.--------------. This is not the case. Is there a way i can do that please help. They give you the code and you enter it in your Splashtop App (after clicking the SOS + icon) and that starts the session. Thanks, Cameron. This also works for the issue of a black box around the mouse pointer in Remote Desktop. For those utilizing a Windows 7 OS, users must install any additional printer drivers. Your ""Exchange isn't receiving emails" can you use kerio to see if that receives email? THAT is why your response frustrated me.Gregg. Thankfully the fix is a pretty simple one. On my way to go nuts during a technical emergency during the crismas. Therefore, ANY response mentioning a product other than Splashtop is 100% irrelevant. And thats it. To scroll on an iOS device, you would need to hold your finger on the screen and move it up and down. Sometimes an error message will appear, and sometimes it wont. "Now hopefully you understand why i said 'can you use VNC? If we see the screen flickering after sign-in there are two possible causes - apps causing Explorer to crash, or display driver issues. Any quicker keyboard shortcuts? The status page has a crappy little display to say it's running but NinjaRMM is still having issues connecting to nodes. Thank you so much for having rescued my life. Lock the streamer settings using Splashtop admin credentials. If you see Realtek HD Audio Manager, right-click and select Disable. Perhaps Mark from Splashtop may have an answer. OMG!!! If uninstalling the update didnt help, check for blocked access to Splashtop servers due to anti-virus/firewall software: Mac users can experience issues with Splashtop (like Splashtop black screen errors). New features in Splashtop Personal App for Android; Suggestions for Best Performance; Why do I get a "satellite" icon on the computer name? When a computer freezes, the first sign is usually that the mouse has stopped responding on the monitor. Step 2: Tap the power button to turn it back on. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) I do almost all my work over RDP and this was driving me crazy! Please note: You can switch the setting back to extend these displays upon returning to the office. It usually happens when I go back to the RDP session from my local computer. Expand the virtual display to a full screen mode. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway. Copyright 2023 Splashtop Inc. All rights reserved. Until they are all ticked and working I cant fully remote (as I had done previously) my common experience is I can see the remote but cant click on the screen. Oh my gawd, Id have your babies if it were biologically possible!!!! When youre done with the session, just click the End session button at the left of the footer toolbar. After they install and run the app, the experience is the same. Whenever you plug in a mouse, it restarts the mouse drivers and this alone could resolve the issue. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) "), and they kept focusing on that point, which is what made me so angry. Close the file manager to return to remote desktop control. BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.Did I ask if other remote support tools had the issue? Its work when I change the guest os one. Remember that if youre remotely controlling your office computer, any software your company uses to track your activity on your office computer can still be used, just as if you were using the work computer in-person. Hope this helps someone else besides me, who likes the original white cursor scheme. it take THREE detailed emails to get to this resolution when as you noted, this It seems the problem is more widespread and affects most input or editing controls across many applications in the remote desktop session. Step 3. I'm excited to be here, and hope to be able to contribute. When a remote session is established, a large notification will pop up letting the user know that the computer is being remotely access. In the lower right corner of your screen are controls to open the toolbar and access the on-screen keyboard. ", THEN your response would have been perfectly fine and I would have thanked you for the suggestion. When I first set it up, everything was fine, then in came new IT manager and applied the company theme to everything and the problems start. Steps to transfer files Install Splashtop Streamer and Splashtop Business app. Close any/all other readers and browsers that might have open PDFs, Visit the Adobe Acrobat Readers official, Save the installer on the Windows machine, Click Finish once the installation is complete. In this article, we've seen how to get set up with Splashtop SOS. Users will find the taskbar located at the bottom of the office computer. That is why I posted here, asking for a specific set of steps to be tested USING SPLASHTOP, but you answered "Cant you just use VNC or something similar? Supports Windows, Mac, and Chromebook. 3. Thank you very much Great solution, I accidentally deleted a bunch of code because I couldnt see where the cursor was, Ouch! USEFUL" comment is USELESS because you failed to read the scenario correctly. The problem right now is while using splashtop, my mouse doesn't lock therefore my mouse goes off screen when I click. Welcome to the Snap! By the time I tested SOS, Splashtop already had the answer because it was a"known issue", but MY techs didn't know about it.________You really should keep "smug mode" off. I decided to let MS install the 22H2 build. Users must install an XPS reader on the local Mac in order to allow the Windows machine to use the printing feature. Even though Splashtop SOS just happens to work, SOSALSO IS 100% IRRELEVANT to the Splashtop issue that I had with the regular Splashtop product. For example the mouse cursor disappears in Notepad, Word, Excel and other applications. The office display fills the monitor, so users wont see anything from the home computer/laptop. 1) Download the personal app on the device you would like to connect from 2) Create a Splashtop account 3) Download the streamer (splashtop.com/streamer) on the computer you would like to. or I've also had a blue remote screen, but can see the mouse moving. Seem like what you have done in the video is exactly as described. Create a website or blog at WordPress.com, How to fix mouse cursor disappearing on RemoteDesktop, disappearing mouse cursor in Visual Studio on virtual machines, Microsoft Teams Call Analytics Portal in Office365, SharePoint Conference North America The Sessions that InterestMe, My reflections on European SharePoint Conference 2022 (and all thephotos), Employee experience and information management trends in2022, How we built the OnePlaceMail Outlook App on the Microsoft 365 Platform & AzureCloud, How to fix Azure Functions Timer Trigger unable to start running locally with VS2022 17.x(Azurite), Hosting a Single Page Application (SPA) from Azure Blob Storage that supports deeplinks, Enjoying some much needed sunshine in Auckland with my @. You can also select Pointing Devices and then select your mouse to customize the mouse buttons. But the more budget-friendly plans (Splashtop Personal and Splashtop Business Solo) users must manually switch back and forth between the displays: Please note: The secondary monitor should open in its own window. This didnt work for me, but I have found a workaround: activating Display pointer trails and set speed to minimum. [Windows Key]- type mouse and use the arrow keys to go to change pointer size [Enter] to select it and then right or left arrow to increase or decrease size brings it back for me. thanks for leaving the comment. If nothing else works, try downloading the certificate (gdroot-g2.crt) from GoDaddy: Turn on Reduce display quality when network is slow: Try utilizing lower resolution for the remote display , Check for network issues by running a ping test on both computers/devices, Open terminal/command prompt and type ping www.google.com -t, Run the test above on both machines (while being connected to Splashtop), and check the results for errors and connection timeouts when disconnects occur, Run speed tests on both of the computers/devices, Once the test is complete, note the networks upload, download, ping, and download speed as high ping times (latency) can trigger lag during remote sessions, Even if the test returns a pass result, ensure non-ssl packets are permitted via port 443, Navigate as follows: System Preferences>Security & Privacy>Privacy, Click on the lock at the bottom of the window to make edits to the Accessibility settings, Click on the lock again to make sure no further edits can be made.