For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. As you answer, don't hesitate to talk about the things that you enjoy in your free time to show that you have the ability to mentally and physically recharge yourself after a hard day's work. In asking this question, your interviewer would like to know if you can adequately handle being the bearer of bad news. ", "Having spent my career working in healthcare education with large institutions, my customers are the employees that I train and the educational materials vendors that I work with on a daily basis. "A bit about me - I love to travel, read, and conduct research. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. I would need to be trained in the new procedures. As the manager, I knew I could not let this behavior continue. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. Great answer! ", "I was helping a customer once who came to pick up her injectable prescription. ", "I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. A five minute walk or a quick conversation with a colleague can make a world of difference in breaking up a hectic day. ", "I am happy with what I do as a pharmacy tech. If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I greatly value diversity. She's fortunate to work from home, and makes about $32/hr w/ no degree. If I promise any follow-up to my students, I do so in a timely manner. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way and I would be able to bring this same level-headedness to work at Kaiser Permanente. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (57) Medical Assistant (49) Customer Service Representative (49) Intern (44) Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. Click the card to flip . Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. Do you utilize any computer programs or even apps on your phone to keep your tasks organized? Asked March 3, 2022 application online, phone interview, in-person interview sometimes with group Answered March 3, 2022 Answer See 1 answer Does the customer service call center position require a drug test if so will it be done during on site training? I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". ", "This is a great question. leader vs. follower). I am looking forward to getting into the routine of a career again. You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. Prior to your interview, it will be important for you to research the role you are interviewing for and put some thought into how you will be able to deliver the best service to those you will be working closely with. ", "A patient scheduled for an Intrathecal Chemotherapy injection was delayed several hours. Having worked in the field in Philadelphia for a few years, I am greatly excited about this opportunity with Kaiser Permanente because of the opportunity to work as part of a larger team and to help make this community a better and healthier place to live. No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. Attire. These are exactly the steps that an interviewer would be looking for. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. Are there specific Kaiser volunteer opportunities you'd be interested in? As a successful nurse, at this point in my career, I got to where I am at today by providing the best customer service in the clinical environment by building great relationships with my patients. You can access your electronic health care and coverage information with non-Kaiser Permanente (third party) web and mobile applications. This sounds like a very collaborative workplace. I have trained myself to adapt my communication style, so a patient gets what they need. Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. In the end, we awarded those with perfect attendance a $600 bonus. ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. Did you consider how leaving AMA would impact his health and well-being? Our date tracking prior to 2019 was not accurately kept. I document all necessary information as soon as possible so that the record is up to date and accurate. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. ", "Once I was filling a prescription for 90 days 90 tablets. You must create your own answers, and be prepared for any interview question in any interview. We wanted to create a resolution with this person. There is a balance between allowing normal emotion and allowing it to impact your work. I make sure the on hands are right for the computer to order what's on auto order. It sounds like you handled this matter with utmost urgency and great customer care. ", "When the Covid Pandemic started, there was a rapid learning curve on what and how to use PPE effectively. Healthcare is not a place for gimmicks because health is precious and irreplaceable. The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals. We also raise chickens and goats and have a couple of horses as well. Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress. After interviewing at Kaiser Permanente, 69% of 2,186 respondents said that they felt really excited to work there. I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. However, it can inhibit my ability to grow. I am eager to get a great start on my career. Also, for every month with zero sick days, a bonus was added. But her prescription was on troubleshoot, and no one order it. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. Early in my career, I probably worried too much about the fear of failure with my patients. What makes you want to give back to your community? The challenges are learning how each new hire learns and the best approach to teaching each new hire.". It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. By talking to them, explaining how important it is for them to take their prescriptions daily, and offer them auto-fill on their prescriptions, and enroll them on ready reminder will help them take better care of their health.". In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. I indulge in the things that make me happy on my time off. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". In my search for a new position, it was important for me to find a new employer that embraces diversity & inclusion in their workforce and I'm confident I found that here at Kaiser Permanente. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". ", "My desire to become a nurse stemmed from my passion for helping people when they are most vulnerable. Indeed's survey asked over 1,877 respondents whether they felt that their interview at Kaiser Permanente was a fair assessment of their skills. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. While I always do my best to provide kind and considerate care to my patients, I heavily emphasize things like patient privacy and patient advocacy when necessary. It's professional to take a few minutes after an encounter like that and let those emotions come and go. Answer dates might appear two to three weeks before they were published. I get along well with others and work well as a team.". This question is a little tricky because it's unclear. ", "In my current position, we were running into several issues about a year ago that involved the inventory and stocking of supplies in patient rooms. We do not have advertisements on our pages but we do try to make money through paid-memberships. List several ways that you receive your industry knowledge and stay on top of trends. The patient was angry and threatened to leave AMA. It is not the ideal situation, but I have always adjusted for the good of the team. The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. My approach is to tune out the negativity and try to figure out why the personality is difficult. On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. I like working in an industry where genuine care is valued. It sounds as though you are highly organized and methodical in your work. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. You've answered well by sharing that you face stressful situations head-on. Even when times would get tough in this role with Kaiser Permanente, I would be looked upon to bring a contagious positive attitude to your team. Why Do You Think You Are A Good Fit For This Company? Whatever your method, be sure to highlight that you are successful in organizing your day and paying attention to the fine details in the work that you would be doing with Kaiser Permanente. Great work giving your example and then highlighting how you corrected the error. "Early in my career, I was working a night shift with minimal staffing on our unit. Well done! ", "I am a great problem solver because I know that it is a process that requires me to think rationally and not allow my feelings and judgments from looking at the facts. You are responsible for employing over 300 000 professionals, a third of them being nurses and doctors. We all come from different backgrounds, different educations, and different points of view and I truly respect the views of all people to help our team function at its best. The reason i chose to continue to pursue nursing is because upon being accepted to the program I loved the patient . While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. The interviewer is looking for more information on your personality and how you will mesh with the existing team and what new traits you may be able to bring to the team. In the end, you want to ensure your interviewer that you would join the team at Kaiser Permanente with the utmost integrity and accountability in your work. ", "When I started in Interventional Radiology, I was not trained in IR procedures. When I went to continue my rounds, another patient had tried to get out of bed to make it to the bathroom and had suffered a fall. Strong communication skills are required to be an active leader. But I don't want you to be surprised by the information. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. This ensures that you give the right amount of information and detail to create a compelling and memorable answer. We told her we were going to order it and it was supposed to be there that day. One of the toughest parts of communication can be delivering bad news to people with whom you work. ", "I'm a very detailed and organized person. ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. I take the time to listen and reflect back to ensure that I am providing the best care possible. "When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. Balancing empathy with honesty is key when communicating bad news. The chatbot function asks candidates about the basic skills and experience necessary for the job and can also answer basic questions about the job, salary, and other aspects. ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. Learn more about your rights and protections related to the No Surprises Act (HR133) that protects you against surprise medical bills and gives you the right to receive estimates under the new regulation. Perhaps you have a keen eye for detail. Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. You can strengthen your response by providing a specific example of how you've handled stress well in the past, or telling about a time when increased pressure actually helped you work more productively. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. If you want to make an impact with your answer, research as much as you can on this position with Kaiser Permanente to refer to the immediate needs of the department. "I have often been complimented on my relationship-building skills. If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. Starting from the entry level will allow me to continue to learn and work up the ranks at Kaiser. As we met for brainstorming and solution ideas, we realized that our new process decisions would affect many other departments. Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. You can also strengthen this answer by talking about a problem you were able to solve, a patient you were better equipped to help, or a challenge your team was able to confidently face because you were part of a diverse team with multiple perspectives and ideas. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. Ben Richardson, a principal in McKinsey's London office, conducted the . Share your strengths as a problem solver, and the ability that you would come up with innovative solutions on the job at Kaiser Permanente. Your interviewer at Kaiser Permanente fully understands that any candidate that they interview experiences stress in their work. They want to know that your passions align well with what Kaiser Permanente is offering. I am a competitive individual and enjoy keeping fit. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual on the Kaiser Permanente team. The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory if hired at Kaiser Permanente. I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". "I believe I could improve on some technical skills including Excel and Word. By initiating an open conversation with this person, we were able to uncover his need. Ultimately the patient understood and the procedure was finally completed.". In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). Stress can often be a regular part of the day-to-day work experience, especially in healthcare. Be sure to talk openly to your interviewer about which areas of your career are the most stressful. Your interviewer would like to hear a story regarding how you were able to take an uncomfortable, or hostile situation, and turn things around into a positive experience. To help you prepare for a Kaiser Permanente job interview, here are 35 interview questions and answer examples. Every day I learn something, and that's because I choose to get better. My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". ", "I dislike when there's work politics. Your role with the organization could potentially put you in front of patients, vendors, or family members of patients, and all are considered customers of the organization. By consistently rejuvenating in this way, I can give even more energy when I am at work. In looking to hire you at Kaiser Permanente, your interviewer wants to know that you have a methodical approach to problem-solving. That question can start up a great conversation, and you may learn a thing or two as well. I also receive emails from different pharmacy pages with interesting articles.". ", "Outside of my career, my priorities in life are my family and being outdoors. What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships. I interviewed at Kaiser Permanente Interview 4 Rounds of interviews: 1) interview with the recruiter 2) panel interview with the team 3) leadership interview 4) case study interview I think the challenge is scheduling- this is a lot of time to go back and forth with one company. ", "I have three philosophies when it comes to my work. I have always been great at working behind the scenes with the result being efficiency for others. It sounds like you have the experience the interviewer would be looking for. "The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. ", "Do my job and do it right. Your version of customer service sounds warm, welcoming, and caring. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. If you have a criminal record, you must disclose this. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. I like to get to know people and ask them questions about themselves. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. Either way, I always do my best, and I make sure the job is done the way it suppose to be.". Since I have two high school girls who are involved in music. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. We did that twice a week, and it completely solved our scheduling problem. I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". I listen, mirror, validate, and empathize. I understand that it's part of the job. Deadline: October 5, 2022. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. ", "You are searching for someone with 5 years' experience and I have two. Every person I care for has a story. I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic. Browse questions (57) Ask a question. Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. If you can, match your strengths to the requirements outlined in the job description and make sure to thoroughly research the position prior to your interview. Prior to your interview, put some serious thought into what drives your patient care philosophy internally and sincerely reiterate to your interviewer why you hold this philosophy near and dear to your heart. I believe that building a strong rapport with patients through trust, empathy, and compassion is the key to a successful healthcare organization and I can't wait to bring these qualities to the patients of Kaiser Permanente. Most interviewers will interpret a cliche response like that as dodging the question. Kaiser Permanente is 100% focused on the service that they provide to their patients. Did your team learn how to effectively use PPE and successfully protect themselves and their patients? Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. Takes notes when I have to and double-check my work to make sure it's done right like typing prescriptions. "I have experience in ordering medical supplies and maintaining inventory. Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. You can wrap up your response by sharing how many new hires you've trained and the new skills you've gained along the way that make you a stronger team member. I love my job. During your interview, your interviewer will want to be assured that you would be a champion for D&I if hired for the position. ", "I am happy to hear that Kaiser Permanente values long-term relationships. Interview Questions Give an example of an improvement project you led Also, I am organized, bilingual, and I have pharmaceutical knowledge. "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. Read our Terms of Use for more information. At Kaiser Permanente, integrity is held in the highest regard. ", "I am so glad you pointed out your need for diversity at Kaiser Permanente. This is a great start! If you want to ace your upcoming interview, practice with our topical-based interview question sets. I really like this answer! To find out what other health systems can learn from KP's experience, the Quarterly recently spoke with Harold "Hal" Wolf III, senior vice president and chief operating officer of the Permanente Federation, the national umbrella organization for the Permanente Medical Groups (the physician component of KP). I am always sure that when at home, my family gets my attention first. I also check what's low and order specialty if it's a fast mover. "I once worked in a very difficult environment and toxicity really started with our leader. Definition. ", "I believe in volunteering in the community where you live. This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team. Than they call you for a second interview. In addition to this podcast, I also subscribe to a couple of industry blogs. People feel pretty comfortable with me and often open up about what theyre going through or share their personal lives with me.